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Net Health · 1 day ago

Client Success Manager (Client Management III) - REMOTE

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $100K/yr

6+ years exp

Net Health is a leading-edge SaaS company in healthcare that helps caregivers harness data for human health. They are seeking a Client Success Manager to ensure client satisfaction with company products and services, cultivate future projects, and collaborate with various teams to meet client objectives.

Health CareInformation TechnologySoftware

Responsibilities

Foster the highest level of service delivery to assigned clients to ensure a strong client relationship, strong client satisfaction and success toward achieving goals for client retention within the Account Management AT LARGE program

Maintain a relationship with assigned client accounts, including key stakeholders, to identify and address goals, needs and issues, educate on products, drive adoption and utilization, achieve retention goals and foster expansion opportunities

Own relationship with proper client champions and ensure our alignment with client goals

Manage, analyze, and prepare client concerns, using the client work plan, to document client needs and improve client experience

Deliver client work plan to resolve stated client concerns and transition client to the AT LARGE program using the four pillars of communication

Direct client questions, as needed, to appropriate department to address client concern to streamline client’s overall satisfaction

Articulate and document client goals throughout the client lifecycle

Serve as a Subject Matter Expert for the technology product(s) within the Wound Care Business Unit

Demonstrate use of the wound care technology products within the Wound Care Business Unit

Collaborate with the Wound Care Business Unit departments to foster adoption, utilization, retention, and attainment of client goals

Communicate with clients by phone, email, electronic media, and/or face-to-face to ensure their needs are understood and addressed

Coordinate client needs with Sales team to ensure the retention and expansion of assigned clients

Consistently and appropriately apply defined prescriptive events to facilitate and monitor client engagement and success

Monitor and analyze client consumption and utilization of company products. Educate client on results and consult on possible improvements

Continually capture and monitor client business drivers to ensure the optimal solution set-up to successfully achieve client business goals

Be proactive and provide consistent communication with clients to ensure progress against objectives and to keep clients notified of changes through regularly scheduled communications

Encourage client participation in company initiatives such as webinars, client conferences and product feedback

Assist to develop and deliver Sessions for Success and Communities events

Maintain strong organizational skills and attention to detail