Oregon Health & Science University · 10 hours ago
Financial Interviewer (PAS Revenue Cycle Specialist)
Portland, OR
Full-time
Hybrid
Entry Level
1+ years expOregon Health & Science University is committed to providing exemplary service to patients and families through its Patient Access Services Department. The Financial Interviewer (PAS Revenue Cycle Specialist) is responsible for greeting and registering patients, collecting demographic and financial information, and verifying insurance eligibility to ensure a smooth patient experience.
EducationHealth CareUniversities
Responsibilities
Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry
Promptly greet all patients, visitors, and others in a warm, courteous, and professional manner
Demonstrates the ability to communicate effectively, timely, and respectfully at all times, especially in a high stress environment
Provides flexible coverage to assist with internal service needs and the continuous application of process improvement methods and skills
Determines customer needs proactively, and direct inquiries to appropriate resources
As problems and miscommunications occur with internal or external customers, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns
Demonstrates respect and cooperation in all staff relationships, with a genuine willingness to prevent or resolve inter-personal conflicts
Answers multi-line telephone inquiries. Determine caller needs and assist callers efficiently and appropriately
Gathers, adds, updates, and/or verifies detailed demographic information and any applicable forms. Complete registration from patient work queues, email, or inbasket as assigned
Completes Race, Ethnicity, Language, and Disability (REALD) questionnaire with patient and updates REALD Smart Form as required by law. Serves as liaison for patients and families with questions
Satisfies state regulations to identify support persons for individuals with disabilities
Correctly identifies patient service type to establish an accurate and billable account
Corrects patient identity inaccuracies, as identified
Follows Oregon Administrative Rules (OAR’s) regarding workers’ compensation in operation of OHSU and industry workman’s compensation procedures
Initiates and completes claim info for worker’s compensation injuries, personal injury, motor vehicle accidents, and crime victim accounts
Provides patient education regarding OHSU financial assistance, insurance coordination of benefits, Patient Rights, Medicare Secondary Payer Questionnaire, Notice of Privacy Practices, use of patient information and/or specimens in OHSU research, and other facility or regulatory information
Provide financial screening for low income or non-sponsered patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate
Pre-Registration: Gathers, adds, updates, and/or verifies detailed demographic information, including REALD and support persons, prior to admission by calling the patient at home. Searching for patient information in a number of online databases including EPIC
Follow and complete daily task list as assigned by management
Provide financial screening for low income or non-sponsered patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate
Required to maintain Individual Performance Standards
Gathers, adds, updates, and/or verifies detailed insurance coverage and financial status with each patient
Creates new and maintains existing insurance coverages/guarantors for a patient based on their insurances and the care being provided
Complete insurance verification on each patient’s insurance using electronic verification in RTE, payer portals, or other required methods. The PAS Revenue Cycle Specialist staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month
Reviews MMIS for all uninsured or single coverage patients
Provide financial screening for low income or non-sponsered patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. Works closely with Patient Financial Services on referrals or questions
Maintain knowledge of current insurance plans along with the Epic plan distinction, and current eligibility verification process
Other Duties As Assigned
Qualification
Required
High School diploma or equivalent
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities. OR
Two years of work experience in a high-volume direct public contact, front-line non-healthcare setting position
Basic computer skills including word processing and Windows applications
Basic computer keyboarding skills including typing of minimum 40 wpm
Demonstrated working knowledge around insurances and benefits
Demonstrated excellent verbal and written communications skills
Strong customer service orientation
Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment
Demonstrated advanced PAS user skills or equivalent as well as extensive knowledge of integrated care models
Preferred
Thorough knowledge with insurance eligibility and healthcare registration
Thorough knowledge of insurance and financial policies
Thorough knowledge of PAS policy and procedures. Candidates will have demonstrated advanced PAS user skills
Spanish preferred
OHSU experience
Demonstrated efficiency and problem solving in resolving patient concerns
Strong attention to detail and processes
Ability to work with a high level of accuracy, speed, multitask, and prioritize in high stress/high volume environments, with little direct supervision
Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers
Demonstrated effective interpersonal skills, which promote cooperation and team work
Benefits
Healthcare for full-time employees covered 100% and 88% for dependents.
$50K of term life insurance provided at no cost to the employee.
Two separate above market pension plans to choose from.
Vacation - up to 200 hours per year dependent on length of service.
Sick Leave - up to 96 hours per year.
9 paid holidays per year.
Substantial Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and major businesses.
Company
Oregon Health & Science University
OHSU is a health and research university provides patient care, research, education of the next generation of health care.
10001+ employees
H1B Sponsorship
Oregon Health & Science University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (136)
2024 (132)
2023 (121)
2022 (132)
2021 (109)
2020 (103)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
U.S. Small Business AdministrationNational Institute of Allergy and Infectious DiseasesHyundai Hope On Wheels
2024-09-25Grant
2022-11-21Grant· $4.7M
2022-09-27Grant· $0.3M
Leadership Team
Tarek Salaway
Chief Executive Officer, OHSU Health
Lawrence Furnstahl
Executive Vice President & Chief Financial Officer
Recent News
2026-01-03
Genetic Engineering News
2026-01-03
2025-12-31
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