Concentrix · 2 months ago
Director, Specialty Sales, CX Tech & CCaaS Partner
United States
Full-time
Remote
Director/Executive
$143K/yr - $178K/yrConcentrix partners with customer-focused companies to deliver innovative digital transformation solutions. The Director of Specialty Sales will engage clients, expand the enterprise pipeline, and collaborate with partners to drive sales and business growth.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Originate, build, expand and close a net-new enterprise pipeline
Partner field execution - proactively work collaboratively with NiCE sellers to co-plan and co-sell, not waiting for inbound business
Enterprise engagement – access VP and CXO decision makers and buying committees inside F500 and strategic enterprise accounts
Expand market presence – drive Concentrix CX Tech adoption, CCaaS upgrades and large revenue-impacting transformation opportunities
Message business outcomes – craft compelling commercial value propositions that drive ROI, revenue lift and measurable business impact
Industry presence – attend key partner and CCaaS events to network, prospect and accelerate pipeline
Deal leadership – navigate complex enterprise sales cycles, lead negotiations and align internal Concentrix stakeholders
Forecast discipline – maintain accurate forecasts, pipeline hygiene and weekly rhythm with Sales Leadership
Client success mindset – ensure post-sale success and account expansion opportunities unlock future growth
Achieve Sales Excellence: Consistently meet or surpass both quarterly and annual revenue/pipeline targets, demonstrating outstanding sales performance
Lead contract negotiations: Oversee and manage contract negotiations in conjunction with internal stakeholders, ensuring favorable outcomes for all parties
Build enduring client relationships: Foster and maintain long-term strategic relationships with key accounts, prioritizing mutual success and growth
Internal and external sales enablement
Guarantee customer satisfaction: Commit to delivering exceptional customer satisfaction and enhancing client experiences
Travel requirements: Prepare for moderate travel to support your role and initiatives
Qualification
Required
Extensive sales expertise: Possess significant years of enterprise technology (SaaS/IaaS/PaaS/CCaaS) sales in F500 environments
Proven track record originating pipeline – not just receiving it – and closing large transformational deals
Executive level communication and storytelling ability
Relentlessly proactive, self-directed, commercially sharp operator
Consultative, value-based selling skills
Able to influence cross-functionally and drive to action in a matrixed environment
Trusted Advisory Status: Considered a reliable advisor by both customers and colleagues, establishing trust and credibility
Preferred
Having a bachelor's degree in engineering, computer science, or MIS is advantageous
Existing enterprise relationships are strongly preferred
Experience co-selling with partners (NiCE preferred, but strong partner co-sell DNA required)
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
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