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State of Missouri · 12 hours ago

Crime Victim Credentialing Program Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

The State of Missouri is seeking a Crime Victim Credentialing Program Coordinator to enhance the field of crime victim assistance. This role involves coordinating the development and daily operations of the Crime Victim Advocate Credentialing Program, supporting advocates through education, training, and managing online learning programs.

AgricultureGovernmentInformation Technology

Responsibilities

System Administration: Configure, maintain, and manage the CVACP platform

Content Management: Upload, organize, and update learning materials (courses, videos, documents, assessments)

User & Course Support: Enroll users, manage access/permissions, provide technical assistance, troubleshoot issues, and guide instructors/learners

Reporting & Analytics: Generate reports on course completion, user progress, and training effectiveness; analyze data to improve programs

Collaboration: Work with the IT developers/designers and subject matter experts to align CVACP with training goals

Quality Assurance: Test new features, updates, and integrations to ensure seamless functionality

Assist the OVC in the development, planning, logistics and facilitation of the Missouri Crime Victim Services Academy and Crime Victims’ Rights activities

Facilitate and coordinate meetings of the Crime Victim Advocate Credentialing Board

Develop training, tools and materials and methods to evaluate the effectiveness of the program

Qualification

Learning Management SystemsWeb-based ApplicationsMicrosoft Office 365Project CoordinationVerbal CommunicationWritten CommunicationOrganizational SkillsAttention to Detail

Required

Knowledge working with learning management systems and/or programs

Knowledge of web-based applications, including development and light programming

Proficiency with Microsoft Office 365 applications

Ability to positively interact with a variety of people, individual advocates, victim assistance agencies, law enforcement and others involved in the delivery of crime victim services and assistance

Must possess excellent verbal and written communication skills and close attention to detail to include proper and effective use of grammar, punctuation, and sentence structure

Ability to communicate well with individuals having varying levels of knowledge and backgrounds

Ability to appropriately handle restricted and confidential information in a professional manner

Ability to work on many tasks simultaneously while maintaining good organizational skills

Bachelor's degree from an accredited college or university

2-4 years of relevant experience in Project Coordination/Support; or technical and/or professional experience in learning management programs