Yoder Family of Companies ยท 3 days ago
BDC/Customer Care Agent
Greeley, CO
Full-time, Part-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expYoder Family of Companies is a family-owned automotive organization serving Northern Colorado since 1908. The BDC Agent is responsible for creating exceptional customer experiences through effective communication, managing inbound and outbound interactions, and nurturing customer relationships to enhance loyalty and satisfaction.
AutomotiveCommunitiesFinance
Responsibilities
Deliver a professional, friendly, and prompt customer experience across all communication channels (phone, text, email)
Handle inbound and outbound calls to generate leads and schedule appointments
Build and maintain strong relationships with prospective and existing customers
Schedule and confirm guest appointments accurately and efficiently
Track all customer interactions, communications, and appointments within the CRM
Maintain an organized and up-to-date guest database to support repeat business
Follow up with guests after vehicle purchases or service visits
Communicate clearly with customers regarding vehicle or service inquiries
Stay current on automotive terminology, products, services, and technology
Complete required training, certifications, and ongoing development
Thrive in a fast-paced, team-oriented environment
Serve as a direct contributor to guest loyalty and satisfaction
Qualification
Required
High school diploma or equivalent required
Strong communication and relationship-building skills
Comfortable using CRM systems and technology tools
Ability to manage multiple priorities with attention to detail
Reliable, professional, and customer-focused mindset
Ability to work Saturdays (no Sundays, no late nights!)
Preferred
1+ year of automotive or customer service experience preferred
Benefits
Competitive paid vacation, sick time, and paid holidays (full-time)
Health, dental, vision, and pet insurance options
Employer-paid life insurance (full-time)
401(k)
Company-owned Early Childhood Education Center with deeply discounted childcare rates
Company
Yoder Family of Companies
Yoder Family of Companies provides automotive and financing solutions.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-12-27
Company data provided by crunchbase