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GardaWorld · 4 hours ago

Assistant Strategic Account Manager - Security

Mountain View, CA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $110K/yr

5+ years exp

GardaWorld is a global champion in sophisticated and tailored security solutions, and they are seeking a driven and experienced Assistant Strategic Account Manager to oversee high-impact accounts. The role involves leading security initiatives, fostering partnerships, and ensuring operational excellence while being available for on-call duties.

Physical SecurityRisk ManagementSecurity

No H1B

Responsibilities

Provide comprehensive support to the Strategic Account Manager in executing all core responsibilities and initiatives outlined below

Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences

Responsible for the maintenance and update of all business databases, such as CRM and ERP systems

Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams

Conducts periodic reviews of MSA compliance at both branch and site levels as necessary

Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams

Formulates, executes, and assesses comprehensive security and crisis management strategies

Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments

Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record

Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship

Comprehends, fulfills, and upholds the contracted KPIs for the account client

Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence

Takes charge of data analysis and the preparation of internal reports for client management

Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor

Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations

Other duties as directed by leadership

Qualification

Security operations managementAnalytical skillsLeadership abilitiesCRM systemsMicrosoft OfficePressure managementOrganizational skillsDecision-making skillsCommunication skillsDetail-orientedSelf-motivatedAdaptablePositive attitudeRelationship building