Junior Technical Support Engineer jobs in United States
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Cognyte · 6 days ago

Junior Technical Support Engineer

positionMelbourne, FL
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

Cognyte is dedicated to providing leading investigative analytics software solutions to combat crime and terror. The Junior Technical Support Engineer will deploy systems at customer sites, conduct training, and provide technical support while ensuring project requirements are met.

ComputerCyber SecurityNational SecuritySoftware
badNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Deploy our systems at customer sites, conduct end-user training, and perform the Acceptance Tests for our unique GSM, UMTS, and LTE solutions
Oversee projects from initiation to completion of the Acceptance Tests
Prepare and update of project documentation
On-site and remote technical support (Tier 2) for our systems for both software and hardware
Constant communication and collaboration with in-house teams are necessary to ensure a successful customer experience
Follow departmental processes and ensure KPIs are met
Ability to take project requirements and ensure that are met before the deployment phase

Qualification

Telecommunications knowledgeTechnical support experienceWindows OS proficiencyCell Site Simulators knowledgeElectrical/RF Lab equipmentCustomer service skillsProject management skillsCommunication skillsTeam collaboration

Required

Basic understanding or strong interest in intelligence technologies and methodologies
Familiarity or willingness to learn about Cell Site Simulators (CSS) and related communication systems
Interest in working with government security organizations (police, defense, or intelligence services). Prior exposure is a plus, but not required
Foundational knowledge or coursework in Telecommunications or Wireless Communications (GSM, UMTS, LTE)
Basic understanding or hands-on practice with Electrical or RF Lab equipment through studies, labs, or personal projects
Bachelor's degree or equivalent education in Telecommunications, Computer Science, or a related field
Some experience or strong motivation to learn about technical deployments, customer support, and user training
Good understanding of Windows OS and solid general IT skills
U.S. Citizenship required

Company

Cognyte

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Cognyte offers analytics software for government & enterprise that prevent threats to personal safety, business continuity & cyber security.
dateFounded in 1998
location
Herzliya, Tel Aviv, ISR
people-size1001-5000 employees
web-link
https://www.cognyte.com

Funding

Current Stage
Public Company
Total Funding
$5M
2025-02-25Grant· $5M
2021-02-02IPO

Leadership Team

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Elad Sharon
Chief Executive Officer and Board Member
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Recent News

TradingView
CGNT: Aiming for $500M revenue by 2028, with strong Q3 growth and expanding U.S. presence
2026-01-16
Business Wire
New Cognyte Report Examines How Gen Z & Alpha Are Reshaping Crime
2025-12-18
Business Wire
Cognyte Reports Third Quarter Fiscal 2026 Financial Results
2025-12-09
Company data provided by crunchbase