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POOLCORP · 2 days ago

Customer Service Representative

West Palm Beach, FL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

POOLCORP is the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products. The Customer Service Representative (CSR) empowers customers by sharing product knowledge and providing recommendations, serving as the primary point of contact for customers and ensuring exceptional service.

LeisureLogisticsSwimmingWholesale

Responsibilities

Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges

Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable

Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible

Prepares sales orders and assists customers in selecting and loading merchandise

Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business

Resolves customer complaints professionally and in a timely manner

Maintains a clean, well-organized, well-stocked sales center

Assists in receiving, shipping, and general warehouse duties

Other duties as assigned

Qualification

Customer serviceDetail-orientedForklift certificationBilingual (English/Spanish)Computer skillsIrrigation experienceTeam playerCommunication skills

Required

Strong customer-service attitude

Self-motivated and detail-oriented personality

Thrives in a fast-paced environment focused on serving business owners with urgent needs

Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems

A cooperative, dependable team player

Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes

Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds

Possess or obtain forklift certification

Must be 18 years of age or older to apply