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Cigna Healthcare · 1 day ago

Sales Administration Analyst - CuraScript SD - Hybrid

Lake Mary, FL

Full-time

Hybrid

New Grad, Entry Level

Cigna Healthcare is a leading health services organization seeking a Sales Administration Analyst. This role is responsible for supporting the Sales organization through order fulfillment, client onboarding, compliance, and coordination with various teams to enhance service quality.

Hospital & Health Care

Responsibilities

Order Fulfillment: Process and manage orders accurately and in a timely manner

New Site Onboarding: Coordinate documentation; ensure completion, accuracy, and proper submission; and track onboarding milestones using the Sales Tracker

Documentation Review: Validate declaration forms, controlled substance documents, and all required onboarding materials for accuracy and compliance

Credential Validation: Confirm and document regulatory requirements, including state licenses, DEA status, and practitioner credentials

Tracker Management: Upload documents, update client status, and maintain accurate, current records in internal systems

Serve as a liaison between internal teams (Sales, Contracting, Membership, Pricing, Warehouse) and external customers

Manage shared mailboxes and respond promptly to inquiries

Copy assigned Sales Representatives on relevant client communications

Support inbound and outbound client calls with professionalism and accuracy

Process credits and RGA requests, coordinating with related departments to ensure timely resolution

Submit CRRB (pricing or membership corrections) to appropriate teams and monitor progress through completion

Assist in internal audits by ensuring files are accurate, organized, and compliant

Maintain adherence to regulatory and documentation standards

Partner with warehouse, dropship, and materials management teams to support fulfillment and issue resolution

Participate in Sales segment meetings, client calls, and Sales training sessions to remain aligned and informed

Support new initiatives or special projects as assigned

Identify operational issues early, escalate to the supervisor, and collaborate to resolve items quickly and effectively

Qualification

Order FulfillmentCredential ValidationDocumentation ReviewCompliance KnowledgeCommunication SkillsClient-Centered MindsetContinuous ImprovementCollaboration

Required

Maintain professionalism in all internal and external interactions

Foster a cocreator culture by openly sharing ideas and partnering with peers, supervisors, and Sales teams

Embrace process standardization and opportunities to enhance operational workflows

Prioritize client experience, accuracy, and operational excellence in every action

Process and manage orders accurately and in a timely manner

Coordinate documentation; ensure completion, accuracy, and proper submission; and track onboarding milestones using the Sales Tracker

Validate declaration forms, controlled substance documents, and all required onboarding materials for accuracy and compliance

Confirm and document regulatory requirements, including state licenses, DEA status, and practitioner credentials

Upload documents, update client status, and maintain accurate, current records in internal systems