NEOGOV · 2 days ago
Billing & Metering Specialist
Stoughton, WI
Full-time
Onsite
Mid Level
$29/hr - $37.50/hr
3+ years expNEOGOV is seeking a Billing & Metering Specialist for the City of Stoughton. The position involves performing specialized billing, metering, collections, and customer service tasks for Stoughton Utilities, ensuring accurate billing statements and maintaining customer records.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs all tasks associated with the billing, metering, and collections activities within the Technical Operations Division. Establishes and maintains checklists and reports, reviews work performed for accuracy and effectiveness, assists in the scheduling of tasks, etc
Performs all tasks necessary to prepare and distribute accurate and timely billing statements for electric, water and wastewater service, and all other billed charges, including stormwater utility charges for the City of Stoughton. Performs all tasks necessary to ensure proper accounting and reporting of billed charges
Performs all tasks necessary to maintain accurate customer billing and metering information in the customer information system (CIS). Performs periodic account reviews for proper rate classifications and application of utility rate and rule tariffs, responsible parties, meter installation details, tax exempt status, and all other reviews necessary to ensure accuracy
Processes of electric and water meter installations, removals, and replacements, and completes the records of such actions in the CIS and on customer accounts. Verifies all metering setups to ensure accuracy, including field verification as directed. Creates new accounts in the CIS upon completion of newly constructed metered services
Performs tasks associated with maintaining the utility’s water cross-connection control program, in accordance with Wisconsin Department of Natural Resources (DNR) requirements. Collaborates with other division personnel to maintain program records, produce reports and statistics, and issue customer notifications
Works with the meter technician(s) to maintain the utility water and electric meter inventory, including the oversight of metering standardization programs, meter procurement and disposal, and inventory reporting
Performs all tasks associated with the collection of delinquent accounts, including customer outreach and notification, service disconnections, small claims court, and use of outside collection agencies. Maintains existing collection methods and policies, and reviews and implements recommendations for new methods and policies
Performs tasks associated with the annual fall disconnection verification and reporting in accordance with Public Service Commission of Wisconsin (PSCW) requirements
Develops in-house training programs and technical support of the CIS. Participates in the training of other division personnel. Creates new and maintains existing CIS and metering procedures and instructional documentation. Maintains and expands the CIS and metering policies and procedures manuals
Maintains and prepares all systems used to obtain scheduled electric and water meter readings. Once obtained, reviews all meter readings for accuracy and processes readings for customer billings
Calculates the monthly Power Cost Adjustment Clause (PCAC), updates the CIS for billing purposes, and prepares monthly reports for power supply and regulatory purposes
Calculates account billing corrections, including back-billings and customer credits, and submits the calculations for approval and processing
Prepares explanatory letters and spreadsheets for customer and regulatory review. Maintains records of all corrections and supporting documentation, and submits annual report to the PSCW
Calculates, reviews, approves, and completes customer account corrections not related to billed charges, including payment adjustments, deposit refunds, late penalty reversals, balance transfers, and submits the corrections for processing
Maintains utility rate and rules tariffs. Updates rate information in the CIS and on the Stoughton Utilities website, and maintains physical copies of all tariffs for customer review
Prepares and processes customer applications for residential and commercial utility service, contractor applications for new and temporary service, work orders, complaint forms, meter change out forms and reports, letters and other communications to and from customers and property owners, and more
Prepares and issues reports, including but not limited to customer data, meter data, consumption statistics, financial statistics, trends and behavioral analysis, and inspection records, and reports findings to division supervisors, financial employees, third-party auditors, and regulatory agencies as directed. Creates/modifies customer reporting templates upon request
Receives written and verbal requests, inquiries, and complaints, coordinates actions required, and responds to inquirer. Maintain files of customer complaints and inquiries
Attends and assists with utility-sponsored public events, prepares public educational materials and participates in outreach efforts, conducts system demonstrations and tours, and gives electrical safety presentations
Complies with all Stoughton Utilities safety programs
Qualification
Required
High school diploma, associate degree in accounting or related, with 3 or more years utility billing, collections, metering, and customer service experience required, or any combination of education and experience that provides equivalent knowledge, skills, and abilities
One year of basic electric and water metering experience required, or any combination of education and experience that provides equivalent knowledge, skills, and abilities
Vocational or industry training in supervision and/or leadership, with demonstrated experience in leading others in a professional environment
Valid motor vehicle operator's license is required
Ability to perform mid-level data analysis, including the ability to audit, deduce, assess, conclude, and appraise
Ability to create consensus and collaboration, and train others
Ability to advise and provide interpretation regarding the application of policies, procedures, and standards to specific situations
Ability to classify, compute, and tabulate data and information, following a prescribed plan requiring the exercise of significant individual judgment
Ability to compare, count, differentiate, measure, and sort information, as well as assemble, copy, record, and transcribe data and information
Ability to utilize a wide variety of advisory data and information, such as work orders; customer billing information; billing statements; meter data output and reports; computer billing journals; computer software operating manuals; city and utility policies and procedures; guidelines; non-routine correspondence; Public Service Commission of Wisconsin rules, regulations, and tariffs; Wisconsin Department of Natural Resources rules and regulations; State of Wisconsin legal statutes; and safety rules and manuals
Ability to explain, demonstrate, and clarify to others within well-established policies, procedures, and standards, as well as the ability to follow specific instructions and respond to complex requests
Ability to communicate in writing and orally with customers, department and all levels of City personnel, financial auditors, regulatory agencies, and the general public
Ability to prepare letters, statements, notices, memos, narrative and statistical reports, and other correspondence using prescribed formats according to accepted rules of punctuation, grammar, and style
Ability to perform addition, subtraction, multiplication, and division; calculate percentages, fractions, and decimals; interpret and develop detailed descriptive statistical reports; and the ability to perform mathematical operations with algebra
Ability to carry out directives without direct supervision
Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution
Ability to apply principles of influence systems such as supervising, leading, teaching, planning, coordinating, disciplining, and controlling
Ability to use functional reasoning and apply rational judgment in performing diversified work activities
Ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against measurable criteria, and involving the direction, control, and planning of an entire program or multiple programs
Ability to operate office equipment and machinery requiring simple but continuous adjustments, such as computer terminal, calculator/adding machine, cash register, postage meter, photocopier, paper cutter, hand punch, telephone, and other items used in performing essential functions
Ability to coordinate eyes, hands, feet, and limbs in performing semi-skilled movements such as typing
Ability to exert very moderate physical effort in sedentary to light work, typically involving some combination of stooping, kneeling, crouching and crawling, lifting, carrying, pushing and pulling
Ability to work under safe and comfortable conditions where exposure to environmental factors is minimal and poses little to no risk of injury
Benefits
HEALTH INSURANCE
DENTAL INSURANCE
RETIREMENT Provider Wisconsin Retirement System (WRS)
GROUP LIFE INSURANCE Provider Employee Trust Funds (ETF)/Minnesota Life
INCOME CONTINUATION INSURANCE Provider Employee Trust Funds (ETF)
ACCIDENTAL DEATH & DISMEMBERMENT Provider Employee Trust Funds (ETF)
VACATION
SICK LEAVE
LENGTH OF SERVICE PAYMENT (longevity)
HOLIDAYS
FUNERAL LEAVE
HEALTH CLUB MEMBERSHIP
Flexible Spending (EBC)
AFLAC
Legal Shield
Delta Vision (EyeMed)
Costco
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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