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EverBank · 8 hours ago

Sr. HR Shared Services & Operations Analyst

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

$111K/yr - $150K/yr

5+ years exp

EverBank N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. The Sr. HR Shared Services & Operations Analyst oversees day-to-day HR service delivery and manages HR inquiries, ensuring accurate and compliant handling of HR transactions and operations. This role requires strong expertise in HR systems and the ability to drive process improvements in a fast-paced environment.

FinanceFinancial Services

Responsibilities

Leads the onshore team and manage the offshore global TCS team supporting onboarding, benefits support, payroll support, HR transactions, and employee records. Manages team performance, coaching, and development to ensure high-quality, responsive service

Owns and optimizes Deskpro and MeBeBot workflows, automation, intake logic, and dashboards. Serves as the primary escalation point for employee and manager HR inquiries; ensure timely, accurate, and confidential responses. Maintains accurate documentation of inquiries and resolutions

Oversees employee data accuracy and timely updates in the HRIS (ADP, Workday, UKG, etc.). Ensures compliance with HR policies, data privacy rules, and audit requirements. Supports operational activities such as onboarding, offboarding, employee lifecycle changes, and recordkeeping

Identifies and implements improvements to HR operations, service delivery processes, and intake workflows. Partners with HR COEs, HRBPs, IT, and Compliance to streamline processes, enhance controls, and support new initiatives. Supports training and communication efforts for new systems, policies, or processes

Leverages AI tools (MeBeBot, automated routing, bot content) to improve cycle time and customer experience. Creates and interprets operational dashboards and metrics to track performance and identify enhancements

Supports the development, maintenance, and execution of HR policies, SOPs, and operational controls. Ensures HR operations align with multi-state regulatory requirements and internal governance models

Qualification

HR systems expertiseAI enabled operationsCase management toolsProcess improvementData managementRegulatory knowledgeTeam leadershipCommunication skills