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Triumph · 16 hours ago

Customer Success Manager Intern

Dallas, TX

Internship

Onsite

Intern

$22/hr - $22/hr

Start in 2026 Summer

Triumph is a company focused on creating a seamless freight transaction network, and they are looking for a Customer Success Manager Intern to support their Customer Success team. This role is designed for current college students, particularly rising seniors, to gain real-world experience in customer success, client engagement, and relationship management while assisting with onboarding and customer communication.

BankingCommercial LendingFinancial ServicesPayments

Culture & Values

No H1B

Responsibilities

Support the onboarding of new customers to ensure a smooth and welcoming introduction to Triumph’s services

Assist Customer Success Managers with client check-ins, follow-ups, and feedback collection

Monitor customer engagement and satisfaction indicators and flag potential concerns for review

Maintain accurate records of customer interactions and updates using CRM and internal tools

Collaborate with internal teams to help address customer needs and questions

Review usage data and reports to help identify trends related to customer health

Assist in preparing materials for Quarterly Business Reviews (QBRs) and other customer meetings

Learn best practices in customer relationship management by shadowing experienced team members

Respond to customer inquiries professionally and escalate complex issues as needed

Actively learn Triumph’s products, services, and customer success approach

Complete additional projects and tasks as assigned to support team goals

Qualification

Customer successCommunication skillsTechnology proficiencyOrganizational skillsCuriosityTeam-oriented mindsetMotivation

Required

Currently pursuing a Bachelor's degree

Rising senior status required

Strong written and verbal communication skills

Interest in customer success, client experience, or relationship-based roles

Organized and able to manage multiple tasks in a dynamic environment

Comfortable using technology

Curious, coachable, and motivated to learn and grow professionally

Team-oriented mindset with a desire to contribute to shared success

Must be currently pursuing an undergraduate or master's degree in Marketing, Business Administration, or a related field, with an expected graduation date between December 2026 and August 2027

Must be able to work onsite five days per week at our Dallas headquarters; housing assistance is not provided

Must be legally authorized to work in the United States for the full duration of the internship without current or future employer sponsorship

Preferred

Relevant internship, campus leadership role, group project, or part-time work involving customer interaction, communication, or teamwork is preferred but not required

Experience with Microsoft Office or Google Workspace preferred

Benefits

Medical

Dental

Vision

Paid Time Off

401k

Company

Triumph

Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.

Founded in 2010