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Duly Health and Care · 8 hours ago

Epic Analyst I- Professional Billing

Downers Grove, IL

Full-time

Onsite

Entry Level

$54K/yr - $81K/yr

1+ years exp

Duly Health and Care is seeking an Epic Analyst I for Professional Billing to support and troubleshoot operational issues related to Epic and other technical systems. The role involves collaborating with team members, providing IT support for Epic modules, and participating in system enhancement projects.

Health CarePersonal HealthWellness

Responsibilities

IT support of 1 to 2 Epic modules with emphasis on the Professional Billing Module

70% of time dedicated to daily operational support and quarterly system updates

10% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization

Participates in additional projects as assigned by supervisor

Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction

Collaborates with customers, vendors and other IT professionals to meet challenges and coordinate resources to achieve quality outcomes

Supports existing connections across systems; monitors active integration channels

Escalates problems and concerns to supervisors

Develops how-to documentation and workflows for end-users and fellow team members

Provides on-call support

Expected to pursue Epic or other industry specific certification in assigned modules within six months of hire

Qualification

Epic PB experienceHealthcare IT certificationsBasic SQLExcel proficiencyTroubleshooting skillsTeam collaborationDocumentation skills

Required

Bachelor's Degree in Computer Science, Health Informatics, Clinical Laboratory Science, or related field

1-3 years in a healthcare environment

Basic technical aptitude: Excel (filters, formulas, pivot tables or lookups)

Ability to review data and troubleshoot issues

Expected to pursue Epic or other industry specific certification in assigned modules within six months of hire

Preferred

Epic PB experience (end-user, support, reporting, or entry-level build)

Exposure to Epic Clarity/Chronicles (even read-only)

Experience with claim edits or fee schedules

Basic SQL or reporting experience

Revenue cycle or healthcare IT certifications (Epic, HFMA, HIMSS)

Experience working with tickets, incidents, or user issues

Exposure to Professional Billing (PB) revenue cycle

Experience with at least one PB workflow: Charge entry or charge review, Claims creation or submission, Claim edits, rejections, or denials, Payments, adjustments, or AR follow-up

Experience working with EHR or billing systems

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.