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Teladoc Health · 3 days ago

Practice Coordinator, Mental Health

United States

Full-time

Remote

Entry Level

$20/hr - $25/hr

2+ years exp

Teladoc Health is a global leader in virtual care, empowering individuals to live healthier lives. The Practice Coordinator, Mental Health will provide administrative and project support for telemedicine practices, coordinating physician schedules and enhancing patient experiences.

Health CareMental HealthmHealthPrimary and Urgent CareTelehealthWellness

No H1B

Responsibilities

Schedule, cancel, and reschedule patient appointments

Provide service recovery and proactive support to enhance member experience

Inform patients about updates and changes

Assist members in connecting with suitable providers

Handle member escalations and direct inquiries or complaints appropriately

Monitor provider schedules to optimize patient flow in a virtual care setting

Aid in referral management and billing processes

Support clinicians and Care Team staff with referrals and prior authorizations

Provide administrative and technical support for CME, financial reimbursement, licensing, and other tasks

Address provider requests and escalate as needed

Support new physician onboarding and monitor credentialing and training progress

Partner with the credentialing team to manage physician license approvals, renewals, and expirations

Provide feedback to management on training needs, physician performance, and process improvements

Assist with department staff meeting agendas, attendance, minutes, and follow-up items

Participate in performance improvement projects and other related duties

Comply with company policies and procedures

Qualification

Healthcare experienceMedical termsCustomer service skillsMicrosoft Office SuiteInterpersonal skillsAttention to detailCommunication skillsOrganizational skillsTeam playerSelf-motivated