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OneOncology · 2 days ago

Patient Billing Supervisor

United States

Full-time

Onsite

Mid, Senior Level

$55K/yr - $68K/yr

5+ years exp

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model. The Patient Billing Supervisor oversees the teams involved with patient balances, managing the Pre-Collection team and addressing patient inquiries regarding their financial experience.

Health CareOncology

Growth Opportunities

Responsibilities

Assists Manager with direct oversight of the Pre-Collection and Patient Accounting team members and providers leadership support for the team’s performance and development, including performance feedback

Assist with qualified team members onboarding, serving as a catalyst and mentor to motivate productivity, innovation, high employee morale, and commitment to the organization

Assures that all medical collection practices comply with corporate policies, procedures, and relevant regulations and standards, including Federal, State, and insurance regulations

Assist with the oversite of the Pre-Collection process, which involves calling patients to pre-collect the estimated patient responsibility for upcoming procedures and injections

Respond to inquiries/escalations pertaining to patient invoices and/or estimate concerns

Assist with the oversight of the posting of balances in the billing system for the sites to collect at time of service

Assists with monitoring call volumes for the Patient Accounting team and modifies employee schedules as necessary

Coordinates all collection agency efforts to accurately charge and collect for services provided to patients paying for their care

Addresses all patient complaints as necessary and responds to written complaints, reviewing all the facts to ensure any gaps in the process are corrected going forward

Takes incoming calls when the team is short-staffed or call volume is outside the expected service level

Works cross-functionally with all departments to build and drive organizational strategies

Performs oversight of other duties assigned to the Patient Accounting Team and/or Patient Pre-collections team

Reviews current processes and workflows and makes recommendations for needed changes for more efficient and productive results and ensures proper division of duties for internal control purposes

Works directly with Patient Billing Manager on all workflow processes involved between both teams

Qualification

Medical Practice Management SoftwareCollections ExperienceManagerial ExperienceAdvanced ExcelHealthcare Regulations KnowledgeTeam Building SkillsMath SkillsAnalytical SkillsMulti-tasking AbilityLeadership SkillsProblem-Solving SkillsCommunication Skills

Required

Bachelor's or Associate's Degree in Business, Accounting, Finance, or Healthcare Management. Equivalent experience may be substituted for education

Minimum of five (5) years collections experience

Minimum of two plus (2+) years of managerial or supervisory experience required

Experience in dealing with Collection Agencies

Proficiency in Medical Practice Management Software (IDX, Misys, Allscripts as examples), Excel (Advanced) and other Microsoft applications

Comprehensive understanding of health care and collection industry laws and regulations

Superior leadership, problem-solving, team building, and decision-making skills

Excellent written, verbal, and interpersonal communication skills

Proficient computer software and database skills

Strong math and analytical skills

Ability to multi-task and work in a fast-paced, high-volume environment

High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools

Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls

Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems

Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance

Regularly required to sit and stand for extended periods

Involves standing, sitting, walking, bending, stooping, and twisting

Requires full range of body motion, including manual and finger dexterity and eye-hand coordination

Occasionally lifts and carries items weighing up to 25 lbs

Company

OneOncology

OneOncology is a partnership of oncologists and industry leading experts driving the future of community-based cancer care in the US. It is a sub-organization of General Atlantic.

Founded in 2018

Nashville, Tennessee, USA

1001-5000 employees