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Wilton Engineering · 12 hours ago

Help Desk Specialist

United States

Full-time

Remote

Mid Level

$27/hr - $30/hr

Wilton Engineering is seeking a Help Desk Specialist to provide technical support to their customers. The role involves assisting customers with product installation, troubleshooting hardware issues, and general help desk support.

Industrial EngineeringManufacturing

Responsibilities

Answer customer questions and troubleshoot technical issues

Help customers install the necessary software

Walk customers through the use of our product

Report recurring issues to management

Keep a log of all calls and issues

Qualification

Help desk experienceIT experienceBachelor's degree in ITProductsCommunicationProblem-solving skills

Required

A bachelor's degree in information technology (IT) or computer science

Help desk or IT experience

Strong communication and problem-solving skills

Familiarity with all of our products

Company

Wilton Engineering

Wilton Engineering is an engineering services provider, expert in engineering design, fabrication & construction, coatings & Site Services.

Founded in 1994

Middlesbrough, Middlesbrough, GBR

201-500 employees

https://www.wiltonengineering.co.uk

Funding

Current Stage

Growth Stage

Total Funding

$5.98M

2022-01-01Debt Financing· $1.01M

2014-01-01Debt Financing· $4.97M

Recent News

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