Ontra · 9 hours ago
Partner Network Enablement Manager
United States
Full-time
Remote
Mid Level
$96K/yr - $144K/yr
3+ years expOntra is the leader in AI-powered solutions for the private markets, seeking a Partner Network Enablement Manager to develop and implement training programs and enhance a lawyer-facing help center. The role involves collaborating with law firm partners to drive service excellence and scalability while ensuring effective knowledge transfer and skill development.
Artificial Intelligence (AI)Document ManagementLegalLegal TechSoftware
No H1B
Responsibilities
Design comprehensive training programs that include technical and substantive elements to drive product adoption and ensure a consistent, high level of service across the Legal Network
Develop curriculum and construct the help center architecture, which may include video walkthroughs, written content, and certification courses in collaboration with partners
Collaborate with the Legal Network Success team and law firm partners to identify friction points and underutilized features, thereby uncovering training gaps and opportunities for improvement
Conduct virtual training sessions and coordinate with law firm owners to provide tailored training, ensuring effective knowledge transfer and skill development
Analyze data post-training to assess program effectiveness, monitor service metric improvements, and adjust strategies to optimize training impact and service consistency
Qualification
Required
3+ years of experience; preferably within a startup to mid-sized software company
Proven experience in customer enablement, customer success, or education, focusing on enhancing user engagement and satisfaction
Hands-on experience with Learning Management Systems (LMS), such as Docebo, demonstrating the ability to leverage these tools for training and development purposes
Experience in developing both technical (product-focused) and soft-skill (substantive) training materials, showcasing versatility in educational content creation
Ability to utilize data to evaluate the ROI and impact of enablement initiatives, ensuring programs are effective and aligned with organizational goals
Demonstrated ability to work effectively with product management and marketing teams, fostering productive cross-departmental relationships
Exceptional writing and communication abilities, with an emphasis on technical writing, to convey complex information clearly and concisely
Preferred
Legal knowledge or experience is a big plus
Benefits
Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
Twice yearly team offsites for in-person collaboration
Paid flexible time off policy
Paid parental leave and benefits
Employer-supported retirement contributions, varying by country
Monthly phone and internet reimbursement
Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
Various options for medical, dental, and vision insurance
Company
Ontra
Ontra automates legal workflows with AI for contract and compliance management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$310MKey Investors
Silicon Valley BankBlackstone GroupBattery Ventures
2025-06-10Debt Financing· $70M
2021-10-27Series B· $200M
2019-01-01Series A· $40M
Leadership Team
Troy Pospisil
Founder / CEO
Eric Hawkins
Chief Technology Officer
Recent News
2026-01-15
2025-06-11
Company data provided by crunchbase