Liv Communities LLC · 1 day ago
Multi-Site Bookkeeper| Liv Communities
Tempe, Arizona, United States
Full-time
Onsite
Entry Level
1+ years expLiv Communities LLC is a company focused on creating exceptional living experiences. They are seeking a Multi-Site Bookkeeper to support the Property Manager and perform essential administrative tasks to ensure the success of the community and team, while also engaging with residents and managing leasing processes.
Property ManagementReal Estate
Responsibilities
Support to Property Manager(s)
Assist in the interview process, interviewing entry-level leasing and service team members
Assists in the training of team members and consistently motivates team members toward common goals
Assists with property invoice approvals as requested by Property Manager and when out of office is set in Entrata
Reviews utility bills each month and does chargebacks to residents as needed
Reviews vacant utilities for unnecessary usage and follows up with team to correct
Support with smart home installation, training, and dashboard management
Manage portfolio market surveys via the Radix dashboard, if applicable
Handles employee lease paperwork preparation and ensures all documents are signed and submitted to payroll/HR
Creates and Manages the renewal spreadsheet(s)
Works with Property Manager on renewal program and joins pricing calls as requested
Collaborates with leasing team to execute renewal program, providing extra support
Pulls Expiring Leases Report and prepares renewal offers referencing renewal spreadsheet and/or pricing tool
Contacts Residents that Leasing Consultant was unsuccessful in receiving a commitment/move-out notice from per the community’s outlined renewal program prior to Resident’s lease expiration date to end and continues to encourage the renewal or receipt of move-out notice
Prepares renewal lease documents via Entrata and updates renewal spreadsheet
Enters Notice-to-Vacates in Entrata with notes in Activity Log and Renewal Spreadsheet
Provide support to Property Manager(s) on submitting marketing requests for on-site marketing efforts
Supports leasing team with social media efforts, community outreach, and Liv App
Addresses inquiries, concerns, or problems. Meets and/or corresponds with Residents as necessary to follow-up on matters of concern and works with Property Manager or other team members to resolve problems. Records complaints or incidents in resident activity log in Entrata
Maintains and guides other team members in providing a professional and friendly rapport with Residents
Evaluates resident services and offers ideas to improve services
Perform as many administrative tasks as possible to help keep the Leasing Team free to ensure the highest level of frontline service to customers and residents, and to focus on the marketing and programming of the community
Corresponds with prospective Residents regarding their Application for Residency, approval of the application, desired apartment home and move-in date
Reviews Applications for Residency and processes for approval
Create reservation agreements as part of the approval process
Generate lease agreements as part of the approval process
Reviews Entrata move-in checklist and lease
Reviews resident charges and approves water bills prior to rent posting in Entrata, if applicable
Pulls monthly delinquency report and sends late correspondence to residents
Prepares Financial Move-Out Statement
Reviews and updates Collection and Bad Debt Report and makes inquiries of past resident accounts to confirm balance due
Contacts current and past residents owing balances due and requests payment and/or negotiates payment to settle balances. Follows established collection process
Supports Property Manager, Leasing Team, and Maintenance Team with overall Best in Class initiative
Notifies Maintenance Supervisor of urgent service requests, unsatisfied Residents or a prospect/resident requesting a change of their move-in/move-out date
Keeps Property Manager apprised of unhappy team members, unsatisfied Residents, complaints, alleged neighbor disputes, or incidents believed to have violated a community policy or term of the Lease
Completes legal paperwork pertaining to lease violations and corresponds with local attorney for next steps
Drafts notices for resident communication, including legal notices
Pulls delinquency daily
Maintains correspondence with delinquent residents and sets up payment plans through Entrata written communication and phone calls
Prepares legal correspondence for non-payment of rent
Handles lease breaks, calculating early termination fees, and concession paybacks
Oversees transfers on-site, ensuring holding deposit and transfer fees post correctly, and supports team with transfer process to other Liv communities
Audits resident accounts, proof of income, insurance compliance, and utilities
Complies with the Liv Communities LLC Employee Safety and Compliance manual
Qualification
Required
High school diploma or equivalent GED
Minimum of one year experience in the property management field or one year experience as a manager in a customer service field
Completion of Grace Hill assigned courses and state required hours
Company
Liv Communities LLC
We are proud of what Liv stands for – helping people liv their best lives and delivering genuine, village-style communities where residents and team members of all ages make meaningful and enriching connections.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Lindquist
Chief Executive Officer
Tom Creswell
Chief Operating Officer
Company data provided by crunchbase