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Point Blank Enterprises, Inc. · 2 hours ago

Technical Support 2

Hialeah, FL

Full-time

Onsite

Mid Level

3+ years exp

Point Blank Enterprises, Inc. is seeking a Technical Support 2 to provide high-quality end user support and technical assistance. The role involves configuring, installing, and troubleshooting PC systems and networking equipment, as well as managing helpdesk tickets and providing training to IT Support Specialists.

AerospaceManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Configures, installs, and troubleshoots PC systems and peripherals

Configures, installs, and troubleshoots switches and routers

Applies general knowledge of networking and cybersecurity principles

Provides helpdesk and technical support via online platforms, email, and phone

Delivers training, performs repairs, and conducts preventative maintenance

Ensures high-quality end user support across equipment, software, communications, and training

Configures and tests of customer-purchased equipment prior to shipment

Creates and manages support tickets in the helpdesk system

Assists the Systems and Network Manager with network and communication projects

Develops a strong understanding of company products, equipment, and customer requirements

Adheres to internal procedures and recommends improvements when necessary

Provides emergency technical support during weekends or after hours when scheduled

Maintains professionalism in all customer interactions

Works in accordance with company safety and quality standards

Maintains a safe and clean work environment

Performs other related duties as assigned

Maintains accurate hardware and software inventory records

Updates and manages helpdesk applications to build a support activity database

Understands company operations and ensures IT support aligns with corporate goals

Trains and assists IT Support Specialists

Resolves helpdesk tickets escalated from Technical Support Level 1

Follows internal IT procedures and suggests improvements as needed

Qualification

PC systems troubleshootingNetworking principlesCybersecurity principlesHelpdesk operationsCompTIA A+ certificationCisco CCNA certificationTechnical support experienceCommunication skillsProblem-solving skillsTeam collaboration

Required

Bachelor of Science in Information Technology (BS), Computer Science, or a related field; equivalent formal training or certifications may be considered

Minimum of three (3) years of hands-on experience in the Information Technology (IT) industry

Experience with configuring, installing, and troubleshooting PC systems, peripherals, switches, and routers

Familiarity with helpdesk operations, ticketing systems, and remote support tools

Working knowledge of network infrastructure, cybersecurity principles, and system administration

Experience supporting end users in a technical environment, including training and preventative maintenance

Legal Requirement: Must be a U.S. person (U.S. citizen or lawful permanent resident) to comply with federal contracting regulations. Must be a US person as defined by ITAR

Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level