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Royal Caribbean Group · 20 hours ago

Manager, Commercial Program

Miami, FL

Full-time

Onsite

Mid Level

Royal Caribbean Group is a vacation-industry leader with global brands, seeking a Commercial Program Manager to translate commercial strategy into coordinated execution across cross-functional teams. The role involves planning and driving commercial initiatives, ensuring disciplined execution and measurable outcomes.

Travel

No H1B

Responsibilities

Maintain a rolling 12–18 month portfolio of commercial initiatives with documented business cases, impact/effort assessments, dependencies, and accountable owners

Run structured intake and triage: standardize briefs, scope, and assumptions; surface tradeoffs and sequencing recommendations for leadership review

Define decision owners versus contributors (RACI) per initiative; document decisions clearly in a searchable system of record

Own the weekly and quarterly operating cadence across partner teams, including Asana plans, milestone tracking, RAID logs (Risks, Assumptions, Issues, Dependencies), and KPI/OKR alignment

Coordinate cross-functional execution by aligning timelines, handoffs, and cutover plans; escalate issues with clear options and decision asks

Produce concise, decision-grade updates (one-pagers, dashboards) for senior stakeholders

Provide portfolio-level visibility into what is in flight, ownership, and delivery risk

Monitor interdependencies and resource constraints; recommend sequencing, staffing, or scope adjustments to maintain momentum

Track benefits realization against baseline assumptions and maintain a living benefits ledger per initiative

Develop lightweight, repeatable SOPs and playbooks for common initiative types; keep them current and accessible in a shared knowledge base

Facilitate retrospectives and postmortems; translate insights into durable process improvements (templates, checklists, working agreements)

Continuously raise the quality of artifacts—narratives, visuals, and data—so outputs are consistently executive-ready

Partner with Data and Finance to define upfront measurement plans, targets, and success criteria

Pressure-test assumptions, quantify scenario impacts and risks, and track post-launch performance versus plan

Ensure appropriate instrumentation exists for attribution and learning; maintain a simple, transparent benefits ledger

Coordinate launch readiness with Contact Center, Trade/Agency, Field, and Onboard teams, including FAQs, training materials, timelines, and policy updates

Create enablement materials that clearly connect launches to day-to-day usage and expected guest and revenue outcomes

Establish feedback loops with frontline and partner teams and incorporate learnings into subsequent iterations

Serve as the primary Asana owner for Commercial, ensuring strong workflows, templates, and reporting hygiene

Maintain an organized knowledge base (Notion, Confluence, or SharePoint) for briefs, governance artifacts, SOPs, and postmortems

Leverage productivity tools (e.g., Miro, Smartsheet, Jira, Power BI, Tableau, Looker) to improve clarity, coordination, and speed

Apply AI responsibly to summarize meetings, draft briefs and updates, generate starter SOPs and templates, identify duplication, and surface risk patterns, in line with security and governance standards