Bilingual Collection Specialist jobs in United States
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Cornerstone Capital Bank ยท 1 day ago

Bilingual Collection Specialist

positionHouston, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$20/hr - $25/hr
date2+ years exp

Cornerstone Capital Bank is a best-in-class mortgage servicer known for exceptional service and employee satisfaction. The Bilingual Collection Specialist will provide world-class customer care, focusing on negotiating payment arrangements and ensuring borrowers are informed about hardship assistance options.

Financial Services

Responsibilities

Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
Manage inbound and outbound calling queues via automated calling system
Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
Perform other job-duty related issues as assigned

Qualification

BilingualMortgage servicing experienceCollections experienceCustomer service skillsAnalytical skillsOrganization skillsTime managementInterpersonal skillsCommunication skillsAttention to detail

Required

High School Diploma, GED, or equivalent experience
Minimum 2 years of experience in mortgage servicing
Minimum 2 years of experience in a Collections environment
Bi-lingual required
Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
Solid analytical skills with the ability to exercise prudent judgment
Exceptional organization and time management a must
Comfortable being a team player
Strong interpersonal skills in addition to verbal/written communication
Ability to work through stressful situations professionally and respectfully
Attention to detail

Benefits

Full benefits package
Performance-based bonus

Company

Cornerstone Capital Bank

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We are a team of dynamic, enthusiastic, and service-oriented individuals who want to make banking and mortgages easier for you.
location
Houston, Texas, US
people-size51-200 employees
web-link
https://www.cornerstonecapital.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Scott Almy
President and Chief Executive Officer
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Dana Bustos - National Talent Matchmaker
Talent Acquisition Manager and Business Line Partner, VP
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Company data provided by crunchbase