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Park Community Credit Union · 5 days ago

Collector

Louisville, KY

Full-time

Onsite

Entry Level

$23/hr - $24/hr

1+ years exp

Park Community Credit Union is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, focused on empowering communities and fostering belonging. The Collector plays a key role in managing delinquent loans and overdrawn accounts, ensuring high-quality service while collecting payments and recovering collateral as necessary.

BankingCreditFinancial Services

Work & Life Balance

Responsibilities

While meeting the service standards for the Credit Union, contact delinquent accounts by phone, mail, electronic messaging, etc. taking appropriate action to bring the loan/account current

Analyze the financial situation of delinquent borrowers; make recommendations regarding collection efforts including repossession of collateral when other arrangements to bring the loan current are unsuccessful; follow through processes with processes required for collection efforts determined

Assist members in filing credit disability claims; Assist members' survivors or beneficiaries in filing death claims for benefits provided by the credit union

Maintain accurate files and reports on all collections activity utilizing credit union systems. E 5% Meet individual goals assigned and assist in meeting department and credit union goals

Cross sell credit union services to members

Provide assistance when legal action is needed including testifying at legal proceedings as required

Performs other duties as assigned

Qualification

Collections managementFinancial analysisCustomer serviceLegal assistanceInterpersonal skills

Required

One year to three years of similar or related experience

A high school education or GED

Courtesy, tact, and diplomacy are essential elements of the job

Ability to contact delinquent accounts by phone, mail, electronic messaging, etc

Ability to analyze the financial situation of delinquent borrowers

Ability to assist members in filing credit disability claims

Ability to maintain accurate files and reports on all collections activity

Ability to cross sell credit union services to members

Ability to provide assistance when legal action is needed

Ability to follow all security policies and procedures

Ability to follow the credit union's Bank Secrecy Act and anti-money laundering policies and procedures

Company

Park Community Credit Union

Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union, a mission driven organization owned by our members that exists to empower communities, fuel dreams, and cultivate belonging.

Founded in 1965

Louisville, Kentucky, USA

201-500 employees