AmeriHome Mortgage Company, LLC · 1 week ago
Non Delegated Account Manager
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expAmeriHome Mortgage Company, LLC is a subsidiary of Western Alliance Bank focused on providing mortgage services. The Non Delegated Account Manager will be responsible for managing client relationships and loan pipelines, ensuring quality service and compliance with operational goals.
Financial ServicesMortgage
Responsibilities
Manage pipeline of 100-125 active units. Maintain constant client contact – keeps client aware of outstanding conditions, approaching deadlines, and supports the forward movement of the file through excellent communication. Manage loan locks and expirations through proactive contact
Meet KPI goals as defined by leadership to include: response time, customer service quality, production, guideline proficiency. Handle a high call/email volume, and must prioritize and accomplish various tasks at any given time. Answer product questions and resolves customer service issues. Demonstrate proficiency with agency guidelines as well as internal resources, effectively answering ~90% of client inquiries
Review documentation and clear or create conditions as needed. Manage all withdraw/cancellation requests
Run daily reporting, managing aged loans, etc. Oversee sellers' pipeline forward towards funding
Qualification
Required
2+ years of related experience in Mortgage Operations and Originations, Wholesale Mortgage Lending, Client Facing or similar field
High school diploma required; Bachelor's degree in related field preferred
Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate knowledge of MS Office products
Intermediate experience with client or customer facing mortgage in the correspondent or wholesale space, Mortgage Loan Processing or Underwriting experience
Advanced speaking and writing communication skills
Preferred
Bachelor's degree in related field preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
AmeriHome Mortgage Company, LLC
AmeriHome Mortgage Company is a financial services company offering mortgage services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-02-16Acquired
Leadership Team
Huruy Yohannes
SVP Consumer Direct Analytics & CRM
Recent News
Business Journal Daily
2023-12-25
Company data provided by crunchbase