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Fiserv · 1 day ago

VP Relationship Management

Omaha, Nebraska

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The VP of Relationship Management will oversee service delivery for key clients, ensuring operational excellence and strategic alignment while leading a high-performing team.

Financial ServicesFinTechInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Develop and execute strategies to align client objectives with organizational capabilities as well as oversee day-to-day operations, ensuring efficiency and compliance with contractual obligations

Manage financial performance, including P&L ownership, budgeting, forecasting, and identifying new revenue streams

Negotiate settlements for SLAs and other financial claims – manage the client “bank”, to trade small-medium financial claims of client and Fiserv

Monitor KPIs and implement continuous improvement initiatives to drive operational excellence

Lead customer business reviews and/or creating client operational performance reviews

Ensure the timely and successful delivery of our solutions according to client needs and objectives

Lead and develop a high-performing team, fostering collaboration and accountability, provide product and technical support – engaging SME’s as necessary

Act as a trusted advisor, identifying opportunities for growth and innovation

Ensure effective risk management and issue resolution across all operational areas

Ensure Fiserv has accurate and up to date documentation of the client architecture and processing environment, product matrix, and custom processes

Qualification

Client leadershipStrategic account managementRevenue managementKPI settingAchievementContract negotiationHealthcare industry experienceTeam developmentOperational excellenceRisk managementLeadership skills

Required

Bachelor's degree

10 years in client leadership, strategic account management, or business oversight roles

Experience managing revenue portfolios, including budgeting and forecasting

Demonstrated experience maintaining C-suite relationships and driving client satisfaction scores

Track record of delivering year-over-year revenue growth and acting as a business owner

Experience developing and executing multi-year strategic plans for large enterprise clients

Expertise in setting and achieving KPIs tied to client success and profitability

Capable of hiring, nurturing and motivating a strategic account team at a high growth company, and successfully improving sourced and influenced revenue and client engagement

Ability to travel up to 30%