UPMC · 1 day ago
Patient Services Representative - Gettysburg
Gettysburg, PA
Full-time
Onsite
Entry Level
2+ years expUPMC is hiring a full-time Patient Service Representative to support the Gettysburg Multi-Specialty team in Gettysburg. In this role, you will provide outstanding customer service and collaborate closely with multiple offices to support seamless patient access in a fast-paced environment.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provide a warm greeting for all patients
Check-in/Register & Check-out patients
Manage phone calls
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout and schedule follow-up appointments
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
Promote MyUPMC patient portal and assist patients in registration when applicable
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Completion of high school graduate or equivalent is required
Travel will be required 25% of the time between offices
Excellent customer service skills and a strong commitment to patient care
Ability to provide a warm greeting for all patients
Ability to check-in/Register & Check-out patients
Ability to manage phone calls
Ability to guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Ability to collect copayments and any other applicable patient payments at the point of service
Ability to confirm and/or update patient registration information at checkout and schedule follow-up appointments
Ability to provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
Understanding of the principles of service recovery and responsibility for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
Ability to promote MyUPMC patient portal and assist patients in registration when applicable
Ability to confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Ability to obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred
Two years of experience in a medical / billing / fiscal or customer service function is preferred
Knowledge of medical terminology is preferred
Prior experience with Medipac, Epic, or other health records systems is preferred
Benefits
Excellent benefits
Pleasant work environment
Friendly team
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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