Yaskawa Motoman · 7 hours ago
Systems Specialist
Miamisburg, OH
Full-time
Onsite
Mid Level
3+ years expYaskawa Motoman is seeking a Systems Specialist to ensure proper computer operations for end users. The role involves receiving and resolving help requests, performing hands-on fixes, and providing user training on various applications.
Industrial AutomationMachinery ManufacturingRobotics
Responsibilities
Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems (when required) to the appropriate resource / supervisor
Record, track, and document the help desk request
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Setup and configure computer hardware to company standards using documented procedures
Setup and configure mobile phones per company standards
Perform preventive maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Develop help sheets and frequently asked questions lists for end users
Manage warranty fixes, including scheduling service, ordering parts and returning failed components
Perform end user training in areas such as Operating System functionality, application specific products such as Office suite, e-mail, voice-mail, network access, etc
Perform Print Center duties as required
Accomplish project related work within specified timeframe. (Note: May account for up to 50% of this individual’s time.)
Qualification
Required
Associate's degree (A. A.) or equivalent from two-year college or technical school; and three years experience in advanced usage of office applications including but not limited to word processing, spreadsheet, presentation, and graphics; or equivalent combination of education and experience
Bilingual (English and Spanish)
Knowledge of basic computer hardware, including CPU, printers, storage devices, NICs, etc
Experience with desktop operating systems, including current MS Windows, Mac and Linux
Application experience with Microsoft Office Suite
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Company
Yaskawa Motoman
Yaskawa Motoman is a leading industrial robotics company in the Americas.
501-1000 employees
H1B Sponsorship
Yaskawa Motoman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (8)
2022 (16)
2021 (6)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Clint C.
Sr. Manager Strategic Partner Relations EDU/WFD
Dustin Strunk
Partner Support Manager
Recent News
2025-07-28
2025-07-12
2025-05-06
Company data provided by crunchbase