Abacus Service Corporation ยท 2 months ago
2210 Customer Support Analyst B. Intermediate
DeLand, FL
Full-time
Onsite
Mid LevelAbacus Service Corporation is seeking a Customer Support Analyst for the Florida Department of Transportation. The role involves providing support for audio-visual systems, troubleshooting computer systems, and maintaining technical documentation while assisting with various IT-related tasks.
Health CareInformation Technology
Responsibilities
Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate Client section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment
Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. Work with the Organizational Change Management Multi-Media Team on the development and up-keep of how-to videos concerning the use of the equipment used in Central Office Conference Rooms and Huddle Space meeting areas
Assists the Workstation Support Supervisor in the troubleshooting of specialized applications including Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications, Department developed applications and other software. Assists with standard workstation support issues and PC replacements as needed. May be called upon to generates reports from SCCM on various specialized software installs and licensing or to evaluate and conduct research of new proposed software solutions. Performs other duties assigned
Assists in setting up and supporting iPhone and Android phones
Performs other duties assigned
Qualification
Required
Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience
Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies
Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design
Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
Ability to plan, organize, manage and track projects
Ability to communicate effectively both verbally and in writing
Ability to read, understand, and comply with the department's policies
Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
Familiar with iPhone and Android Smartphones
Able to be trusted with sensitive information
Accountable team player who believes no task is too small or too big to tackle
Possess a high level of honesty and integrity in all matters
Experience at working both independently and in a team-oriented, collaborative environment
Advanced interpersonal, written, and oral communication skills
Excellent listening and interpersonal skills
Ability to conduct research into issues and topics as assigned
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Must be able to learn, understand, and apply new things quickly
Ability to effectively communicate ideas
Highly self-motivated and directed
Keen attention to detail
Proven analytical and creative problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Must be able to comprehend assignments, organize workload, and meet deadlines with little direction
Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings
Works well with clients and customers (i.e., business office, public, or other agencies)
Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis
Is open to change, new processes (or process improvement), and new information
Shows friendliness, courtesy, understanding, and politeness to others
Motivates, encourages, and challenges others
Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly
Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team
Knowledge of the ideologies, techniques and tools for quality assurance and control
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
Founded in 2004
201-500 employees
H1B Sponsorship
Abacus Service Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase