UniGroup · 4 hours ago
Customer Support Specialist
Fenton, MO
Full-time
Hybrid
Entry Level
1+ years expUniGroup is the parent company of United Van Lines and Mayflower Transit, recognized brands in the moving and logistics industry. They are seeking a Customer Support Specialist to be the first point of contact for customers, resolving concerns related to shipments, billing, and service issues with strong communication and problem-solving skills.
Last Mile TransportationLogisticsTransportation
Responsibilities
Respond to customer inquiries via phone, email, chat, and social media
Investigate and resolve service issues, shipment delays, and billing disputes
Document interactions clearly and accurately in company systems
Partner with internal teams to find solutions and keep shipments moving
Negotiate resolutions, including customer service gestures and claims adjustments
Qualification
Required
High school diploma required
1–2 years of customer service experience preferred
Strong listening and problem-solving skills
Ability to de-escalate challenging situations with professionalism
Clear and confident communication, both written and verbal
Comfortable learning and using multiple systems
Benefits
Hybrid work environment (on-site expectations vary by team)
Medical, dental, and vision insurance
401(k) with company match
Paid time off, paid holidays, and paid parental leave
Tuition reimbursement
Employee assistance program and wellness resources
Career pathways and professional development opportunities
Company
UniGroup
UniGroup is a household goods relocation organization that offers transportation services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob McCabe
Chief Operating Officer COO
Steve Burkhardt
Senior Vice President, Chief Marketing Officer
Recent News
St. Louis Business Journal
2025-03-17
St. Louis Business Journal
2025-02-24
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