PENNYMAC · 22 hours ago
Help Desk Technician II
Cary, NC
Full-time
Onsite
Entry Level
$50K/yr - $75K/yr
1+ years expPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Help Desk Technician II will provide primary support to internal employees by troubleshooting technical issues, assisting with onboarding, and maintaining service desk performance metrics.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Provide front-line technical support to largely external but sometimes internal customers, troubleshooting a wider range of issues with increased complexity
Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration
Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements
Assist with onboarding new employees, including equipment setup and software installation
Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered
Participate in an on-call rotation, providing after-hours support as needed
Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues
Achieve and maintain Help/Service Desk performance metrics
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Active participation in rotational 'on-call' support to lower support tier (Not often but occasional)
Qualification
Required
1-2 years of experience in a help desk or technical support role
Proficiency in troubleshooting common applications and peripherals
Working knowledge of networking concepts and protocols
Intermediate working knowledge of google suite usage, monitoring, break fix solutions
Experience with Active Directory, Google Workspace, and remote support tools
Solid understanding of computer hardware, software, operating systems (Windows, macOS), and networking concepts
Excellent communication, interpersonal, and problem-solving skills
Strong customer skills with an ability to work with accuracy and minimal direction
Displays high initiative and works well under pressure
Preferred
Associate's or Bachelor's degree in computer science, business or related field preferred
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase