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Delta Dental of Washington · 13 hours ago

Provider Ambassador

Seattle, Washington, United States

Full-time

Onsite

Mid Level

$55K/yr - $83K/yr

4+ years exp

Delta Dental of Washington (DDWA) is dedicated to ensuring good oral and overall health for all. They are seeking a Provider Ambassador to build and sustain relationships with Member Dentists and Provider Offices, focusing on supporting providers in their practice journey.

Health Care

Responsibilities

Manage and optimize territory performance to achieve growth, retention and operational goals

Develops and executes territory strategies using DDWA tools and resources

Daily Zoom or in-person outreach to dental office staff/providers to educate and provide support for growth and opportunities

Builds and sustains provider and dental office partnerships through in-person visits and digital outreach

Educate and train offices on new products, system improvements, and conduct onsite dental reviews

Serves as a trusted partner, tailoring support to provider needs

Maintain strong relationship across all sister Delta's PR team ensuring cross collaboration/lessons learned is shared with the PR team

Recruits, develops, and maintains provider participation in Delta Dental networks to meet individual and team goals

Reports on provider trends and inquiries with recommendations for improvement

Identifies providers “at risk” of termination and conducts save calls to maintain network volume

Serve as a representative of DDWA at dental associations, conferences and educational workshops, strengthening relationships and brand presence within the provider community

Act as a subject matter expert for Provider Relations, contributing provider insights to cross-functional initiatives to ensure strategic and solutions reflect the provider perspective

Identify and cultivate opportunities for providers and office staff to partner with DDWA

Models team collaboration, identifies creative solutions, and models DDWA’s core values

Qualification

Provider network supportSales experienceCustomer serviceMicrosoft OfficePublic speakingAnalytical skillsInterpersonal skillsTime managementProblem-solvingTeam collaboration

Required

Bachelor's degree +/or 4 years related experience; or equivalent combination, preferred

Background in provider network support or in sales and customer service roles, preferably within the dental or health insurance industry

Business acumen with experience in education, negotiation and empathy

Reliable, self-motivated and able to work with little supervision

Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to prepare presentations

Excellent interpersonal and communication skills; comfortable speaking in public and giving presentations; able to interpret and explain policies/procedures

Outstanding time and project management skills; organized, flexible, adaptable self-starter; proven ability to manage multiple priorities

Demonstrate strong problem-solving and analytical skills, with the ability to extract and synthesize data from multiple sources, communicate insights effectively, make informed recommendations and support change initiatives

Models DDWA core values; represents DDWA professionally in territory and industry settings

This position requires regular travel within the State of Washington, and occasional out of state travel

Ability to travel Statewide approximately 50%-65% of the time

Valid WA State driver's license; reliable vehicle and insurance; ability to represent DDWA professionally