iSoftStone · 1 day ago
Business Support Associate
United States
Full-time
Remote
Entry Level
$25/hr - $25/hr
2+ years expiSoftStone, Inc. is seeking a motivated, customer-focused individual to join our technology team in New York as a Business Support Associate. This role is ideal for those currently studying or recently entering the IT industry, with an interest in customer service, helpdesk operations, and technical support.
Artificial Intelligence (AI)Cloud ComputingConsultingInformation TechnologySoftware
Responsibilities
You’ll handle real-world projects, providing technical assistance, troubleshooting, and customer service, while progressively building your skills in a collaborative environment
Qualification
Required
Currently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field
Two+ years of practical experience (including internships) in: Customer service, helpdesk, or technical support roles; Responding to service requests, troubleshooting issues, and providing technical assistance
Strong problem-solving and communication skills, with a focus on delivering excellent customer service
Ability to understand and translate customer needs into actionable tasks and effective solutions
Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods
Comfortable working in fast-paced, high-pressure environments
Eagerness to learn, accept feedback, and continuously improve
Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint)
Preferred
Prior experience in supply chain operations or support roles is preferred but not required
Familiarity with web tools and browser developer tools (F12) is preferred but not required
Exposure to front-end web development technologies (HTML5, CSS3, JavaScript) is preferred, but not required
Experience with IT service management or helpdesk software (like ServiceNow, Jira Service Management, or Zendesk) is preferred but not required
Background supporting supply chain systems, logistics, or order management tools is preferred but not required
Benefits
Medical
Dental
Vision
401k
Company
iSoftStone
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation.
10001+ employees
H1B Sponsorship
iSoftStone has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (7)
2023 (7)
2022 (14)
2021 (10)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Wenjing Jiang
Regional CFO
Emily Morgan
HR Generalist/HR Business Partner
Recent News
IPV Capital
2024-05-08
Company data provided by crunchbase