Ivy Tech Community College · 13 hours ago
Financial Aid Advisor
Muncie, IN
Full-time
Onsite
Entry Level
1+ years expIvy Tech Community College is seeking a Financial Aid Advisor to provide quality customer service and assist with student inquiries regarding financial aid policies and procedures. The role involves advising students and staff, maintaining financial aid records, and ensuring timely processing of student information.
Higher EducationUniversities
Responsibilities
Answer phones
Answer Financial Aid tickets in Smartview and monitor the Muncie/New Castle Financial Aid email
Perform data entry, word processing, faxing, mailing, copying and document imaging
Filing and maintaining student financial aid records
Process all agency forms
Run, review, and process appropriate reports as required
Advise students and other department staff with various financial aid questions and concerns
Serve on Ivy Tech Foundation Scholarship committee and create awards in Banner
Serve on SAP Appeals Committee, record outcomes, notify students
Utilize various governmental websites (Scholartrack, CPS, COD, NSLDS) to research difficult student issues
Handle tier 2 verification inquiries from Express Enrollment and upload documents to Global
Review Program changes and updates to verify continuing Financial Aid eligibility
Backup other Financial Aid staff as needed
Qualification
Required
Technical Certificate or one (1) year related experience
Preferred
Associate's Degree and three (3) years related experience
Company
Ivy Tech Community College
Ivy Tech Community College of Indiana is a school.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$29.34MKey Investors
Lowe's FoundationLilly EndowmentU.S. Department of Labor
2025-07-18Grant
2024-12-05Grant· $21.9M
2023-06-15Grant
Leadership Team
Martin Pollio
President
Recent News
Inside INdiana Business
2025-11-21
Chicago Tribune
2025-11-04
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