North Carolina State University · 5 hours ago
Technology Support Technician
Triangle Area
Full-time
Onsite
Entry Level
$50K/yr - $54K/yr
1+ years expNorth Carolina State University is seeking a Technology Support Technician to provide hands-on technical support and device management for Facilities Services. The role involves troubleshooting hardware and software issues, managing device lifecycles, and ensuring a reliable technology environment for over 900 employees.
EducationNon ProfitUniversities
Responsibilities
Provide desktop, laptop, and mobile device support for Facilities Services employees, including troubleshooting, repair, replacement, and deployment
Manage and maintain computer and mobile device inventory, including tracking assets, locations, and lifecycle status
Analyze hardware performance and determine when repair versus replacement is appropriate
Plan and manage technology refresh cycles using 3-, 4-, and 5-year replacement schedules aligned with budgetary needs
Administer Windows and macOS environments using Active Directory, Group Policy, SCCM, JAMF, and Infoblox
Support account security and access by assisting employees with Duo Authentication and Google 2-Step Verification for Gmail and MyPack Portal
Manage Google services through web-based administration tools, including Chrome Device Management
Deploy new computers and ensure systems are properly configured, documented, and operational
Maintain accurate documentation related to devices, parts, configurations, and inventory locations
Track, document, and resolve technical issues using established procedures and ticketing systems
Integrate and support external applications within ServiceNow and AiM
Research and evaluate emerging technologies and solutions for applicability within the Facilities and campus-wide technical environment
Deliver excellent customer service while communicating technical concepts clearly to both technical and non-technical audiences
Perform physical tasks such as lifting (up to 30 lbs. frequently, 60 lbs. occasionally) with or without reasonable accommodations
Lead information sessions about the services we provide
Work with other members of Business Systems on projects
Collaborate with campus partners
Normal job hours are Monday – Friday, 8 am – 5 pm. Occasional work outside these hours may be required
Qualification
Required
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience
Valid North Carolina driver's license is required within 60 days of hire and must be maintained
Preferred
Experience installing, configuring, and supporting PC and Mac software across multiple operating systems
Demonstrated experience providing customer-facing technical support with a strong focus on service and communication
Hands-on experience diagnosing and repairing hardware issues on Lenovo, Dell, and Apple laptops
Knowledge of endpoint management tools and device lifecycle practices in an enterprise environment
Technical certifications such as CompTIA A+ and/or Apple certifications are highly desirable
Benefits
Medical , Dental , and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
Childcare benefits
Wellness & Recreation Membership
Wellness Programs
Company
North Carolina State University
North Carolina State University is an educational institution that offers graduate and undergraduate programs.
10001+ employees
H1B Sponsorship
North Carolina State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (211)
2024 (134)
2023 (164)
2022 (106)
2021 (90)
2020 (108)
Funding
Current Stage
Late StageTotal Funding
$60.84MKey Investors
National Institute of Food and AgricultureNational Safety CouncilBezos Earth Fund
2024-06-26Grant· $0.27M
2024-06-13Grant· $0.05M
2024-05-31Grant· $30M
Leadership Team
Marshall Brain
Director
Recent News
2026-01-06
Maryland Daily Record
2025-12-21
Company data provided by crunchbase