American University ยท 1 day ago
SOC Tech Support (Student)
Washington, DC
Part-time
Onsite
New Grad
$18/hr - $18/hrAmerican University is seeking motivated undergraduate and graduate student employees to join their SOC Technology Services team for Summer 2025. The role involves providing hands-on customer support related to classroom technology and media equipment, ideal for students looking to gain experience in this field.
Higher Education
Responsibilities
Provide on-call assistance for faculty and staff regarding classroom technology issues
Answer our help desk phone and troubleshoot classroom tech-related questions or errors
Operate basic projection system and AV equipment during classes and in the theater
Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space
Staff the equipment checkout desk and assist with equipment check-ins/returns
Perform basic equipment inspections and help transfer gear (as able)
Assist with setup and basic operation of studio equipment
Provide in-room support for ongoing classes and events
Qualification
Required
This position is available only to enrolled American University students
Provide on-call assistance for faculty and staff regarding classroom technology issues
Answer our help desk phone and troubleshoot classroom tech-related questions or errors
Operate basic projection system and AV equipment during classes and in the theater
Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space
Staff the equipment checkout desk and assist with equipment check-ins/returns
Perform basic equipment inspections and help transfer gear (as able)
Assist with setup and basic operation of studio equipment
Provide in-room support for ongoing classes and events
Part-time
15 expected hours per week
$18.00 per hour
Preferred
Familiarity with classroom A/V systems, media production gear, or customer service
Communication and problem-solving skills
Willingness to learn and provide support across different environments
Company
American University
American University's historic academic strengths are rooted in social responsibility and our dedication to cultural and intellectual diversity.
Founded in 1893
1001-5000 employees
H1B Sponsorship
American University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (20)
2023 (7)
2022 (17)
2021 (9)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Rodrigo Yepez-Lopez
Co-founder of Legal Haven
Katie Benoit
Interim Deputy Athletic Director/Chief Operating Officer/Senior Woman Administrator
Recent News
News is my Business
2024-03-04
PR Newswire
2023-12-12
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