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Action for Boston Community Development, Inc. · 5 days ago

Business Service Representative

Cambridge, MA

Full-time

Onsite

Entry Level

$52K/yr - $52K/yr

3+ years exp

Action for Boston Community Development, Inc. is a nonprofit human services organization that provides support to low income residents in the Greater Boston region. The Business Service Representative engages local employers to promote Career Centers' services and supports the career coaching team to enhance client success.

EducationNon ProfitTraining

Responsibilities

Participate in local strategic planning for employer demand driven programs, training and services in our region

Contact employers to assess their needs and provide information on various services available through the Public Workforce System

Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed. Respond to incoming requests from employers in our region

Ensure Career Center staff are aware of employers’ needs and job order specifications to facilitate prompt and effective servicing of job orders

Work collaboratively with team members to facilitate placement of Career Center customers into open positions

Conduct and/or coordinate group presentations to employers

Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers

Perform other related duties as assigned from time to time

Qualification

Customer service experienceCareer center experienceWIOA knowledgeTeam collaborationDiversity sensitivity

Required

A minimum of a Highschool Diploma or equivalent and three years of customer service or relevant experience is required

Ability to function effectively as part of a business services team

Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds

Preferred

An Associate's or Bachelor's degree in human services, public administration, business management or related field preferred but not required

At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required

Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements are preferred

Company

Action for Boston Community Development, Inc.

ABCD is a nonprofit community action agency that builds pathways out of poverty in partnership with families and communities so that everyone can thrive.

Founded in 1962

Boston, Massachusetts, USA

501-1000 employees