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DelMonte Hotel Group · 20 hours ago

Hotel Front Office Manager

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

DelMonte Hotel Group is a leader in the hospitality industry, currently seeking a Front Office Operations Manager to enhance guest and colleague experiences. This role involves supervising front office associates, ensuring adherence to hotel policies, and managing various administrative tasks to maintain operational efficiency.

Food and BeverageHospitalityLifestyle

Responsibilities

Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures

Ensure proper cash and key control procedures are followed

Answer inquiries pertaining to hotel policies and services

Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation

Perform Front Desk and Bistro duties as needed

Ensure food quality and service standards are being maintained for Bistro and meeting room functions

Ensure food sanitation and proper food handling standards are being followed

Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge

Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings

Ensure all brand standards and initiatives are implemented and followed

Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions

Maintain up to date records and files

Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service

Ensure the cleanliness of the Front office, lobby and surrounding areas

Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies