The ODP Corporation · 3 hours ago
Customer Support Advisor (Remote)
United States
Full-time
Remote
Entry Level
$18.39/hr - $28.05/hr
1+ years expThe ODP Corporation is a leading provider of products and services through an integrated business-to-business distribution platform. The Customer Support Advisor is responsible for resolving customer issues, providing product recommendations, and assisting with inquiries related to services and orders.
B2BBuilding Material
Responsibilities
Resolve problems and proactively recommend the right products, services, and solutions to resolve customer or sales representative issues
Take appropriate action to execute solutions, resolve, or escalate issues to team Manager on behalf of the customer or sales representative
Assist with any additional service area based on business needs or performs special projects as needed
Answer inbound email contacts from customers
Assist customers with inquiries related to ordering, products, services, returns/exchanges, delivery delays and other service inquiries
Answer inbound chat (such as SCOE & forwarded customer email) contacts from sales representatives
Assist sales representative with inquiries related to ordering, products, services, returns or exchanges, delivery delays or other service inquiries
Document and report any errors in pricing, product descriptions, unit of measure, product availability or other service opportunities that do not meet company standards and escalate critical issues
Other duties and responsibilities as assigned
Qualification
Required
High School diploma or equivalent, Bachelors in Customer Service, Marketing preferred
Minimum 1-3 years of experience in Sales Support, Sales Operations or related field
Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job
Excellent verbal and written communication skills
Ability to work as a team player
Time Management skills, ability to multi-task
Organizational skills
Good customer negotiation skills
Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
Excellent communication in English (written and verbal) and interpersonal skills
Strong customer service orientation
Self-Starter Analytical
Able to succeed in an ambiguous environment
Benefits
401(k)
Competitive salaries
Benefits package
Company
The ODP Corporation
The ODP Corporation is a business-to-business service and products provider.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$800M2025-09-22Acquired
2024-05-09Post Ipo Debt· $800M
1998-06-03IPO
Leadership Team
Craig Gunckel
Chief Executive Officer
Recent News
2025-11-07
2025-11-07
Company data provided by crunchbase