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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 2 days ago

Guest Service Representative I FT w/ Benefits

Fallon, NV

Full-time

Onsite

Entry Level

2+ years exp

Navy Exchange Service Command (NEXCOM) is seeking a Part-Time Guest Services Representative at the Navy Gateway Inn & Suites in Fallon, NV. The role involves providing critical support to military guests by assisting with their lodging needs, ensuring a welcoming environment, and maintaining operational success at the facility.

Information Technology

Responsibilities

Welcome guests and answering any questions concerning the lodging facility, amenities and provide information about local attractions

Assist with requests from guests in person or over the phone. This can include but not limited to; making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments

Operate a multi-line telephone system, records and deliver messages as required

Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record

Keep the front desk and lobby area clean

Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS

Qualification

Customer ServiceProperty Management SystemGeneral Office ClericalComputer Systems KnowledgeMulti-line Telephone SystemDiscretionTeam Player

Required

One year of general office clerical experience and one year of specialized progressive responsible experience related to the position

Knowledge of computer systems

Must pass a pre-employment criminal background check

Benefits

Medical/Vision & Dental

401(k) & Pension Plan

Life Insurance

Sick and annual leave accruals

Tuition reimbursement program

Continuity of Employment Programs for Military Spouses

Tax Free shopping, worldwide, at any Navy Exchange location

Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!

Employee Assistance Plan (EAP)

Includes LifeMart Discount Savings Program

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees