Higginbotham ยท 2 days ago
Personal Lines Client Service Manager
Fort Worth, TX
Full-time
Onsite
Entry, Mid Level
2+ years expHigginbotham is a company focused on providing insurance services, and they are seeking a Personal Lines Client Service Manager to assist producers and clients in maintaining insurance coverage. The role involves processing and invoicing policies, endorsements, audits, and cancellations while providing exceptional client service and support for policy retention efforts.
Insurance
Responsibilities
Preparing and processing endorsements requests for submission to insurance carriers, including invoicing, and timely follow-up to confirm receipt
Verification of rates, exposures, and prior premiums to ensure accurate policy records
Handling/processing policy cancellations, billing inquiries, and related issues with attention to detail and efficiency
Work closely with Senior Insurance Managers for the review and approval of endorsements and renewals
Provide exceptional client service and support policy retention efforts through proactive communication and problem-solving
Respond to and process certificate of insurance (COI), ID Cards, and billing questions as needed
Maintain accurate and organized agency files, and process incoming mail and service requests promptly
Adhere to established agency procedures and best practices
Foster strong working relationships with both clients and internal stakeholders to support overall service excellence
Ability to perform other duties as assigned
Qualification
Required
2 years of experience in property and casualty servicing required
Active Property and Casualty license required (company will help candidate obtain licensure if needed)
Working knowledge of Microsoft Excel, Word, and Outlook
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Preferred
2 years of experience in property and casualty servicing preferred
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Familiarity of carrier systems
Company
Higginbotham
Higginbotham is a provider of insurance brokerage services to businesses and individuals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rusty Reid
Chairman, President & CEO
Andrew Reutter
Chief Financial Officer & Chief Operating Officer
Recent News
2025-12-16
2025-12-10
Company data provided by crunchbase