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Culinary Depot · 1 day ago

Customer Support

Spring Valley, NY

Full-time

Onsite

New Grad, Entry Level

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants and foodservice operators nationwide. They are hiring a Customer Support / Service Coordinator to enhance the customer experience by resolving issues and providing empathetic support to clients.

Consumer GoodsFood and BeverageHospitalityHotelSupply Chain Management

Responsibilities

Schedule and dispatch local technicians to ensure timely service

Coordinate with manufacturers to secure warranty coverage and approvals

Respond to customer inquiries via phone, email, and chat with professionalism and empathy

Manage service cases from initial contact through resolution

Provide consistent updates and set realistic expectations with customers

Monitor open cases using internal dashboards and follow up proactively

Partner with internal teams (sales, operations, receiving) to resolve issues efficiently

Identify recurring service or equipment issues and escalate trends to management

Work closely with other Service Coordinators to maintain a high service standard

Qualification

Customer service experienceEmpathyCommunicationOrganizational skillsProblem-solvingMulti-taskingProfessionalismDetail-oriented

Required

Naturally empathetic with a genuine desire to help people

Calm, patient, and professional—especially with frustrated customers

Strong communicator who listens first and responds thoughtfully

Organized and detail-oriented with strong follow-through

Comfortable juggling multiple cases without dropping the ball

Problem-solver who takes responsibility, not shortcuts

Preferred

Experience in customer service or technical support

Foodservice or equipment experience

Benefits

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off plus paid holidays

Hands-on training, mentorship, and internal growth opportunities

Company

Culinary Depot

Culinary Depot is an international food service equipment supplier, offering a vast selection of commercial kitchen equipment and supplies.

Founded in 1998

Spring Valley, New York, USA

201-500 employees

https://www.culinarydepotinc.com/

Funding

Current Stage

Growth Stage

Leadership Team

Michael Lichter

Chief Executive Officer

Max Foster, CSL

Chief Sales Officer (CSO)

Company data provided by crunchbase