FastTek Global ยท 18 hours ago
Control Tower Pre-Analyst
Auburn Hills, MI
Full-time
Onsite
Senior Level
5+ years expFastTek Global is a consultant and client-focused company that emphasizes helping people find their success stories. The Pre-Analyst - Control Tower role involves ensuring effective communication between the customer and the company, analyzing customer feedback, identifying issues, and supporting resolution efforts to improve product quality and customer satisfaction.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns
Actively listening to customer feedback to identify patterns, trends, and recurring issues
Analyzing data to identify emerging issues and potential problems with products or services
Prioritizing identified issues based on severity, impact on customers, and potential risks to the company
Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders
Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis
Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information
Collaborating with cross-functional teams, including product development, engineering, supplier and manufacturing quality, and customer service, to facilitate issue resolution
Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed
Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues
Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process
Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns
Qualification
Required
Bachelor's degree or higher in Engineering
5 + years of experience in engineering, manufacturing, supplier operations, or quality
Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization
Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data
Excellent interpersonal skills are important for collaborating with cross-functional teams, communicating with customers, and building effective working relationships with stakeholders
Strong organizational skills are required for managing multiple tasks, prioritizing issues based on severity and impact, and ensuring timely resolution
Problem-solving capabilities
Microsoft Office experience-Intermediate
Create databases
Electrical experience
Some wiring knowledge
Benefits
Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match
Lucrative employee referral program
Employee recognition culture
Company
FastTek Global
FastTek Global specializes in business professional, engineering, and tech staffing, recruiting, managing, and offshore services.
501-1000 employees
H1B Sponsorship
FastTek Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (17)
2023 (17)
2022 (32)
2021 (41)
2020 (59)
Funding
Current Stage
Late StageLeadership Team
Carey Pachla
President and CEO
Company data provided by crunchbase