BD (Tissuemed Ltd) · 1 week ago
Field Service Technician ( Bronx, New York)
New York, NY
Full-time
Onsite
Mid Level
$23.80/hr - $36.80/hr
3+ years expBD is one of the largest global medical technology companies in the world. The Field Service Engineer for BD Pyxis Dispensing Devices is responsible for providing efficient and effective field service support to all BD dispensing customers within a given territory, including service and repair, preventative maintenance, and installations.
Health CareHospitalMedicalMedical Device
Responsibilities
Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, keep ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region
Implement a preventive maintenance program, provide limited multi-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of competency and an appropriate ability to address hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Qualification
Required
High School Diploma
3-5 years of Field Service related work experience and a combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing/field service environment, required
Computer electronics, Windows OS, network experience, required
Must possess and maintain a valid driver's license and meet BD's auto safety standards
Weight lifting requirement: minimum 70 pounds
Drivers license for 3 consecutive years with out laps(Suspensions) and driver point totaling less than 6 points
Preferred
Customer Support Certification, a plus
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Benefits
Company vehicle provided.
5% overnight travel possible.
Company
BD (Tissuemed Ltd)
Experts in bioadhesives: Tissuemed develops and markets adhesive films to prevent air, blood and fluid leaks encountered in surgery.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.05M2021-12-09Acquired
2015-06-01Grant· $0.05M
Recent News
2025-02-21
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