Bally’s Corporation · 1 day ago
Manager - Slot Performance
Stateline, NV
Full-time
Onsite
Mid Level
3+ years expBally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. They are seeking a Manager for Slot Performance to oversee the operations and staff of the Slot/Slot Tech department, ensuring optimal performance and customer satisfaction while managing budgets and team development.
CasinoGamblingHospitalityOnline GamesResorts
Responsibilities
Responsible for directing the overall operations and staff of the Slot/Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals
Lead, mentor, and manage a team of slot technicians to ensure the timely and effective maintenance of slot machines
Oversee regular maintenance schedules, diagnose issues, and troubleshoot technical problems to ensure optimal performance
Manage the installation and upgrades of new slot machines and related equipment, ensuring compliance with gaming regulations
Ensure all slot machines and systems meet local, state, and federal gaming regulations, including software and hardware requirements
Provide support for players and team members by addressing machine-related issues and ensuring a positive customer experience
Maintain an accurate inventory of slot machine parts, tools, and supplies to ensure efficient repairs and installations
Analyze and monitor slot machine performance, using data to identify trends and recommend strategies to increase revenue
Optimize slot machine offerings, including game placement, themes, and configurations based on data and player preferences
Develop strategies to increase profitability by identifying high-performing games, adjusting payout structures, and recommending machine additions or removals
Prepare and present reports on slot performance, offering insights and recommendations to senior management and relevant departments
Work with the marketing team to promote high-performing games, run promotions, and design customer loyalty programs that drive engagement
Use customer feedback and behavior analysis to align slot offerings with player preferences and improve satisfaction
Collaborate with operations teams to ensure smooth running of slot operations, including machine placement and adherence to regulatory standards
Stay informed on the latest gaming technologies and industry trends to ensure the casino’s slot operations remain competitive
Qualification
Required
Bachelor's degree from an accredited four-year college or university; or a combined education and experience
Minimum 3 years of experience in slot operations, performance analysis, or casino management
Strong analytical skills with the ability to interpret data and generate actionable insights
Experience in budgeting, revenue optimization, and cost-effective management
Excellent verbal and written communication skills
Proficient in Microsoft Products (Word, Excel, Teams, Outlook)
Benefits
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Access Perks and Childcare discounts
Company
Bally’s Corporation
Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.45BKey Investors
Gaming and Leisure Properties
2025-09-11Post Ipo Debt· $460M
2025-07-01Post Ipo Debt· $1.1B
2024-07-25Acquired
Leadership Team
Robeson Reeves
Chief Executive Officer
Recent News
Business Standard India
2025-12-16
Providence Business News
2025-12-03
Company data provided by crunchbase