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Girl Scouts of Central Indiana · 22 hours ago

Community Success Manager, Full Time, Exempt, Annual Salary $50,470.00

Indianapolis, IN

Full-time

Onsite

Mid Level

$50K/yr - $50K/yr

Girl Scouts of Central Indiana is dedicated to fostering an inclusive culture and serving a diverse community. The Community Success Manager will lead and support volunteers, implement membership campaigns, and promote recruitment and retention of members, ensuring a holistic experience for all Girl Scout participants.

ChildrenEventsNon ProfitRecreation

Responsibilities

Actively participates and collaborates with members of the area team to meet team goals, including area outcomes and satisfaction goals as collected and reported upon by GSUSA

Serve as the face and voice of Girl Scouts in small media markets, community organizations and other local partnerships

Implement membership campaigns (recruitment and retention) from start to finish, while continually analyzing progress towards benchmarks and goals

Appoints, supervises, and supports volunteer Service Unit Managers in assigned areas. Serves as the Service Unit Manager if the position is vacant

Assists in the recruitment, development, and supervision of the Service Team volunteers. If any Service Team positions are vacant, this position will serve in that capacity

Recruits and retains girl and adult members that reflect the diversity of the area served and the council jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually

Accesses dashboards daily to track individual and team progress

Provides high-level customer service, which includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours

Represents Girl Scouts throughout the assigned jurisdiction to promote recruitment and retention of girls and volunteers, and the visibility of the Girl Scout program

Works with Service Units to resolve volunteer concerns and relations

Participate in Council webinars and service unit meetings to ensure clear, consistent, and timely information

Utilizes starter troops as pathways for initial participation, while following the best practices from GSUSA

Use identified reports (Looker) and the resulting data to develop long and short-term membership goals with the team membership director and volunteers, ensuring the plan of work reach all racial/ethnic/ economic groups in areas served

Conducts yearly Service Unit evaluations with appropriate volunteers

Assists the customer care team with accurate evaluation and maintenance of girl and adult registration information

Support all council departments to support the council’s corporate goals and objectives, for example Council Cookie and Fall Product programs, ongoing events, adult education opportunities, volunteer training and camping services

Participates in diverse community and cultural events and programs

Seek and accept opportunities for professional growth and development

Ensure that diversity and pluralism is embraced and is reflected in the membership of girls and adults

Other duties as assigned to accomplish Girl Scout mission and GSCI goals

Qualification

Community organizingLeadership skillsProject managementCustomer serviceStrategic planningConflict managementProblem solvingComputer proficiencyHuman relations skillsGirl Scout Leadership ExperienceWriting skills