ADAC · 8 hours ago
Level 2 IT Support Technican
Muskegon, MI
Full-time
Onsite
Entry, Mid Level
2+ years expADAC is seeking a Level 2 IT Support Technician who will be part of the support desk team, assisting end users with desktop hardware and software challenges. The role involves troubleshooting, diagnosing, and repairing issues with corporate desktop equipment and providing support for various IT-related tasks.
AutomotiveManufacturing
Responsibilities
Works with ADAC users to provide the highest-level service, communication and technical support
Trusted technical resource for troubleshooting, diagnosing and repair of issues with corporate desktop, ADAC mobile phones, printers, other PC peripherals, and AV conference room equipment
Follows support procedures
Effectively communicates both in writing and verbally to team and user on the status of tickets
Provide proper documentation and training of users on new hardware and software where pertinent
Assists infrastructure and applications IT staff in troubleshooting other support issues like networking, servers, internet, and email, and other corporate applications
Perform preventative maintenance when required on desktop equipment and printers
Perform user access maintenance in Active Directory and other business systems
Train users on basic desktop hardware use, and ADAC corporate software applications
Provide proper documentation of support activities
Assists System Admins with creation and maintenance of workstation images
Completes necessary tasks to complete IT related activities with employee on-boarding and terminations processes
Qualification
Required
Works with ADAC users to provide the highest-level service, communication and technical support
Trusted technical resource for troubleshooting, diagnosing and repair of issues with corporate desktop, ADAC mobile phones, printers, other PC peripherals, and AV conference room equipment
Follows support procedures
Effectively communicates both in writing and verbally to team and user on the status of tickets
Provide proper documentation and training of users on new hardware and software where pertinent
Assists infrastructure and applications IT staff in troubleshooting other support issues like networking, servers, internet, and email, and other corporate applications
Perform preventative maintenance when required on desktop equipment and printers
Perform user access maintenance in Active Directory and other business systems
Train users on basic desktop hardware use, and ADAC corporate software applications
Provide proper documentation of support activities
Assists System Admins with creation and maintenance of workstation images
Completes necessary tasks to complete IT related activities with employee on-boarding and terminations processes
Active Learning
Active Listening
Complex Problem Solving
Coordination
Critical Thinking
Equipment Maintenance
Equipment Selection
Installation
Instructing
Judgement and Decision Making
Learning Strategies
Mathematics
Monitoring
Quality Control Analysis
Reading Comprehension
Repairing
Service Orientation
Social Perceptiveness
Speaking
Systems Analysis
Systems Evaluation
Technology Design
Time Management
Troubleshooting
Writing
Preferred
An associate's degree or equivalent experience is preferred
2-4 years of experience in information technology, and/or IT support desk
Company
ADAC
ADAC is a supplier of engineered products to the world automotive industry.
1001-5000 employees
H1B Sponsorship
ADAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Jonathon Husby
President and CEO
Danche Gjorgjievski
CTO/Vice President of Engineering
Recent News
EIN Presswire
2025-07-28
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase