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Golden 1 Credit Union · 11 hours ago

Fraud Prevention and Risk Investigations - Fraud Incident Program Manager

Sacramento, CA

Full-time

Onsite

Senior Level

$85K/yr - $95K/yr

5+ years exp

Golden 1 Credit Union is focused on disrupting fraud and assisting members who experience fraud. The Fraud Incident Program Manager will manage fraud incidents, coordinate with resources for investigations, and ensure compliance with regulations while enhancing fraud prevention processes.

BankingFinanceFinancial Services

Responsibilities

Incident Management: Effectively manage fraud incidents by engaging a team to focus on impacted members and confine bad actors. Role will be responsible for creating action plans for response teams to process cases related to incidents and reporting updates related to all activities, team actions and losses

Primary Fraud Incident Contact: Represent Fraud Services as part of enterprise Incident Response Team (IRT). Drive incident response efforts. Maintain stakeholder communication during incident lifecycle and facilitate resolution of service impact to fraud operations

Regulatory Compliance: Maintain ongoing subject matter expertise regarding Fraud and regulations including a thorough understanding of state and federal laws and regulations related to credit union compliance including OFAC Sanctions, Executive Orders, FACTA, Reg. CC, Reg. E, UCC, check 21, Bank Secrecy Act, Anti-Money Laundering laws, Visa and other card related regulations appropriate to the position

Process Performance: Recommend business level process changes within the department to improve processes and reduce the reaction time in response to fraud trends

New Account Fraud: Assist in the process for fraud reviews of new accounts (deposit and loans) originated online and in-branch to mitigate fake accounts from being opened

Member Experience: Responsible for handling escalations, exception items and resolving complex issues

Represent credit union in contacts with business and trade associations, members, and regulatory agencies. Attend business functions and industry conferences and otherwise promote the credit union’s image

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations

Travel as required

Perform other duties as assigned

Qualification

Fraud Incident ManagementRegulatory ComplianceFraud Case Management SystemsProcess ManagementFraud Investigation TechniquesCertifications in FraudEthicsProfessionalismCommunication SkillsOrganizational SkillsAttention to DetailTeam Collaboration

Required

Bachelor's degree in a related field required. Additional work experience may be considered in lieu of a 4-year degree

Five years or more of Regulatory and/or Compliance, Credit Union/Banking, Fraud Investigations, or equivalent experience within the financial services industry as well as experience with process management and improvement

Appropriate subject matter expertise, comprehensive understanding of credit union products, and understanding of compliance with all Federal Regulations i.e. Bank Secrecy Act (Suspicious Activity Report - SAR filing), Uniform Commercial Code (UCC), Reg CC, Reg E, credit card and other applicable regulations

Process management and improvement knowledge and experience

Advanced knowledge of fraud, anti-money laundering, dispute processes and suspicious activity investigations techniques. Strong attention to detail in investigating files with an emphasis on timelines and recovery

Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete high priority and time sensitive assignments and processes simultaneously

Strong attention to detail in working and investigating files with emphasis on deadlines

Ability to effectively communicate with internal and external contacts. Ability to work effectively and collaboratively within the department, with business unit owners, and others outside of the credit union

Strong sense of ethics and professionalism

Positive and enthusiastic personality with the ability to handle sensitive member situations in a caring/considerate manner

Knowledge to operate fraud case management systems, electronic banking equipment; basic PC knowledge (Windows environment), and office filing logic

Must be self-motivated and capable of exercising sound judgement, working both independently as well as in a team environment

Two or more of the following certifications (prompt pursuit of or equivalent) required; Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), Bank Secrecy Act Compliance Specialist (BSACS), Credit Union Compliance Expert (CUCE)