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DC Department of Human Resources · 3 days ago

Associate Director, Public Space Regulation Division

Washington, DC

Full-time

Onsite

Lead/Staff, Director/Executive

$150K/yr - $150K/yr

5+ years exp

The DC Department of Human Resources is seeking an Associate Director for the Public Space Regulation Division within the District Department of Transportation. This role provides vision and direction for public space policies, manages a team, and ensures compliance with regulations governing public space activities.

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Responsibilities

Ensures that the District's public space is safe, attractive, and complies with DC laws. Oversees and monitors all activities which may impact public space and enforce the regulations governing such activities

Enforces subordinate divisions to provide technical, administrative, and customer support services to permit customers to ensure that all public space projects, including new developments and major renovation projects are compliant with the rules and regulations set forth in the District of Columbia Municipal Regulations (DCMR)

Provides guidance and advice to the Chief on strategies, policies and programs to improve the permit process; and recommends policy revisions and is accountable for effective program implementation

Promotes customer-focused communication to improve customer service by obtaining feedback from internal and external customers regarding their needs; assesses their satisfaction; and subsequently provide feedback. Ensures that subordinate staff respond promptly and proactively to requests for service and provide thorough, accurate and current information to customers

Mediates disagreements between or among Division managers and personnel of other components in the Department to settle disputes concerning traffic engineering and operating problems or concerns; and makes final decision in such matters

Meets with high-level officials of various Federal and D.C. agencies, business industrial representatives and community interest groups to present programs and projects of the Administration that affects their well-being and/or to resolve situations or problems they have identified

Provides leadership, technical and administrative supervision over staff carrying out the mission of PSRD; and provides direction and guidance to division program managers to ensure their reporting requirements are uniformly completed and budget requests meet Department requirements, D.C. and Federal government regulations

Sets goals, objectives and priorities for the Division and identifies short-and-long-term for the Administration's staffing needs, to assure effective program oversight