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Sherwin-Williams · 2 days ago

Customer Service Specialist - Automotive Finishes

Fresno, CA

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Sherwin-Williams is a leading company in the paints and coatings industry, and they are seeking a Customer Service Specialist for their Automotive branches. The role involves working closely with customers to understand their needs, resolving concerns, and ensuring client satisfaction while also managing order preparation and product delivery.

ChemicalManufacturingSales

No H1B

Responsibilities

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)

Load and unload products from deliveries

Operate all material handling, tinting, mixing and testing equipment in a safe manner

Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc

Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Process sales transactions in the POS accurately and consistently with policies and procedures

Communicate and cooperate with supervisors and coworkers

Keep a clean and safe working environment and optimize space utilization

Follow quality service standards and comply with procedures, rules, and regulations

Ensure that the stockroom is organized

Comply with inventory control procedures and assist with bi-annual inventory review

Complete Monthly and Quarterly Safety Training

Assist with the Physical Inventory Process, which is conducted semi-annually

Assist in promoting sales specials and initiatives

Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Qualification

Customer service experienceMaterial handling equipmentAutomotive industry experienceHigh School diplomaCommunication skillsTeam cooperationProblem-solving skills

Required

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must have a valid, unrestricted driver's license

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, with or without reasonable accommodation

Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred

Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry

Have at least two (2) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)

Have at least a High School diploma or GED

Benefits

Health benefits, such as medical, dental and vision coverage

Flexible Spending Accounts (FSAs)

Disability coverage

Security

Retirement and saving benefits

A generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and any leave required by federal state, or local law