Business Analyst II jobs in United States
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Randstad Digital Americas ยท 2 days ago

Business Analyst II

positionHouston, TX
timeContract
remoteOnsite
seniorityMid Level
money$41/hr - $46/hr
date3+ years exp

Randstad Digital Americas is seeking a detail-oriented IT Business Analyst II to provide first line support for enterprise business applications. This role involves triaging support requests, documenting issues, and collaborating with development teams to resolve bugs and enhancements.

Information Technology & Services

Responsibilities

Serve as the initial point of contact for support requests via phone, email, or ticketing system
Log, categorize, and prioritize all incoming requests accurately
Perform initial triage to determine issue type and severity (bug, enhancement, or inquiry)
Escalate complex issues to Level 2/Level 3 development teams with all necessary details
Communicate status updates to customers professionally and promptly
Collaborate with offshore development teams to ensure timely issue resolution
Maintain detailed documentation of support activities and resolutions
Identify recurring issues and recommend process improvements or knowledge base updates
Ensure compliance with established SLAs and support procedures

Qualification

Application support experienceTicketing systems proficiencyTechnical aptitudeCommunication skillsAttention to detailOrganizational skillsCollaboration skills

Required

3 years of experience in application support or help desk environment
Strong verbal and written communication skills with a professional demeanor
Technical aptitude and ability to learn application functionality quickly
Proficiency in using ticketing systems and support tools
Excellent attention to detail and organizational skills
Ability to work independently and collaborate effectively with remote teams

Preferred

Associate or Bachelor's degree in Information Technology, Computer Science, or related field

Benefits

Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan (all benefits are based on eligibility)

Company

Randstad Digital Americas

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Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
dateFounded in 1984
location
Atlanta, GA, US
people-size10001+ employees
web-link
https://www.randstaddigital.com/

Funding

Current Stage
Late Stage

Leadership Team

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Graig Paglieri
CEO, Randstad Digital Americas
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Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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Company data provided by crunchbase