JP Carroll Roofing · 6 days ago
Production Admin
Foxborough, MA
Full-time
Onsite
New Grad, Entry Level
$22/hr - $28/hrJP Carroll Roofing is a well-established company serving Connecticut and Massachusetts since 1987, known for its reliability and community-focused service. The Production Administrator plays a crucial role in ensuring smooth project execution and delivering exceptional customer service by coordinating with various stakeholders and managing project details.
CommercialConstructionResidential
Responsibilities
Review customer contracts to confirm accuracy of colors, sizes, and job-specific details
Prepare production documents and instructions for installation crews
Order materials and coordinate timely delivery to job sites
Communicate with customers to set expectations, schedule installations, and clarify project requirements
Partner with leadership to continuously improve service quality standards
Obtain and process permits from local building departments
Manage status calls and provide timely customer updates through CRM systems
Track and document progress of all project phases in service management software
Develop and share comprehensive project plans with customers and internal staff
Ensure installation documentation is complete and accurate
Update invoices and purchasing documents to reflect changes identified during installation
Monitor production performance, identify inefficiencies, and recommend improvements
Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service
Qualification
Required
Customer service or administrative experience; construction or home services experience a plus
Proficiency with CRM and service management software (ServiceTitan preferred)
Strong organizational skills and ability to manage multiple priorities with attention to detail
Excellent verbal and written communication skills, with a customer-focused approach
Problem-solving mindset; adaptable, proactive, and team-oriented
Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
Must be able to communicate effectively via phone, video, and in person
Benefits
Health, Dental, and Vision Insurance
401(k) with company match
Company sponsored Life and AD&D coverage
Paid Time Off
Opportunities for growth and on-the-job training
Company
JP Carroll Roofing
JP Carroll Roofing is a construction company that offers roof installation and replacement services.
Founded in 1987
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase